Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Renteria

Lawrenceville,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Wayfair
Athens, Ga
10.2023 - Current
  • Met customer call guidelines for service levels, handle time and productivity.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Trained new personnel regarding company operations, policies and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Call Center Representative

Comcast
06.2021 - 10.2023
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

Dacula High School
05.2021

Skills

  • Complaint resolution
  • Call logging
  • Sales closing
  • Data gathering
  • Bilingual fluency in Spanish and English
  • Resolving issues
  • Verbal and written communication
  • Call handling
  • Appointment scheduling
  • Customer service
  • Customer communications
  • Problem-solving skills
  • Providing customer support
  • Customer relationship management

Languages

Spanish
English

Timeline

Call Center Representative

Wayfair
10.2023 - Current

Call Center Representative

Comcast
06.2021 - 10.2023

Dacula High School

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Patricia Renteria