RN
Open To Work
Patricia Rhodes
Humana
Florence,KY
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Desired Job Title
Telephonic Care Manager/RemoteRN Skilled Nursing and RehabUtilization Review NurseAuditorCall Center Nurse
Work Type
Full TimePart TimeContract Work
Location Preference
Remote
Important To Me
Work-life balanceFlexible work hoursWork from home optionPaid time off401k matchPersonal development programsCompany CultureHealthcare benefits
1
Certification
19
years of professional experience
Professional Care Manager with strong expertise in telephonic patient support, healthcare coordination, medical documentation and chronic disease management. Known for effective collaboration, adaptability, and delivering results in dynamic environments. Skilled in patient assessments, problem solving and closing gaps in care. Dependable team player with focus on achieving collective goals and managing changing needs efficiently.
Work History
Telephonic Care Manager/Remote
13 Years 5 Months- As a care manager I assisted members recovering from a hospital stay. Also assisted in UM, QA, STARS and SNP.
- Scheduled MD appointments, scheduled home health start of care visits, assisted with durable medical equipment needs and oxygen needs. Goal-Meeting needs and closing gaps in care.
- Provided education on disease management and provided medication education and medication reviews as a triage care manager.
- As a complex care manager, I provided education on disease management and medications. Empowered members to become their own best healthcare advocate by working with them to develop a care plan that fit their needs and to close any gaps in care.
- As a care manager, I acquired a Certified Case Management Certificate and have a RN KY compact license and am licensed in most non-compact states.
- Other duties included being a part of a team and team building activities.
- Acquired self-discipline to become proficient at working from home.
- Mentored new employees as they transitioned into new positions.
- Volunteered for pilots and projects to make the job more efficient.
- Point Person for team when manager was unavailable.
RN Med-Surg/Rehab
1 Year- RN supervisor
- Educated on disease processes, medications and discharge planning.
- Chart reviews and chart audits.
RN Skilled Nursing and Rehab
5 Years 3 Months- Resident care for long term and rehab
- Nurse supervisor, conflict resolution, problem solving
- Chart audits and review
Assistant Director of Nursing
8 Months- Supervised 97+ employees
- Director of Nursing as needed
- Staff Development
- Infection Control
- Assist MDS, chart audits and review
Education
Bachelor of Science - Nursing
Skills
13+ years of remote experience in Triage
Case Management
Inbound Call Center. Assisted in UM
QA
SNP and STARS programs.
Designated workspace with access to high speed internet via cable.
Experience with Microsoft Word
Excel
Windows
Outlook
PowerPoint
and
web navigation.
Motivational Interviewing
Chart audits and documentation review
Chronic Disease Management
Patient education
Clinical documentation
Quality improvement
Medication reviews
Discharge planning
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Active listening
Motivational interviewing
Certification
Certified Case Management
Completed December 2019 and recertified in 2024.
Timeline
Telephonic Care Manager/Remote
Humana
10.2012 - 03.2026Read More
RN Med-Surg/Rehab
VA Hospital
04.2012 - 04.2013Read More
Assistant Director of Nursing
Owenton Manor
11.2009 - 07.2010Read More
RN Skilled Nursing and Rehab
Gallatin Healthcare
01.2007 - 04.2012Read More
University of Louisville
Bachelor of Science from Nursing
Read More