Patricia Rieser
Warren,MI
Summary
Dynamic Customer Service Consultant with Aetna/CVS, adept at resolving complex claim pricing issues and enhancing provider participation. Leveraging proficiency in SCM and SCSR processes, I excel in team collaboration and effective multitasking, delivering exceptional service and driving performance improvements through strategic communication and adaptability.
Overview
24
24
years of professional experience
Work History
Customer Service Consultant
Aetna/CVS
06.2001 - Current
Research claim pricing issues
Assist in provider participation requests
Provider professional, timely accurate claim pricing resolution
Collaborated with team members and external departments to share best practices and improve overall performance within the department.
Delivered exceptional customer service to our external and internal customers by leveraging extensive knowledge of products and services.
Education
Bachelor of Arts - Performing And Communication Arts
Wayne State University
Detroit, MI05-1992
Skills
- Proficient in SCM and SCSR Processes
- Proficient in BAMR System
- Proficient in MCPS System
- Proficient in NEF Ticket System
- Experienced in Microsoft Excel
- Effective Multitasking
- Team collaboration
- Verbal and written communication skills
- Adaptability and flexibility
Timeline
Customer Service Consultant
Aetna/CVS
06.2001 - Current
Bachelor of Arts - Performing And Communication Arts
Wayne State University
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