Patti Rivard
Grand Forks,ND
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
23
23
years of professional experience
Work History
CX Professional
Midco
07.2021 - 03.2024
- Resolve customer issues taking over 100 calls/day with a high satisfaction rate
- Demonstrate professional attitude when dealing with difficult customers
- Work successfully as a team member in accomplishing goals
- Provide excellent customer support recognizing and respecting diverse cultures
- Spent extra time with elderly customers assisting putting short cuts on their main screen to easily get to the information they needed and so they understood the product
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Terminal Clerk/Administrative Professional
CF Industries Distribution Facilities
08.2014 - 09.2019
- Requisition Purchase Orders
- Reconcile staff credit card statements
- Track inventory, reconcile monthly
- Accounts payable
- Records retention
- Keep files current with changing corporate policies
- Compile information for monthly report, upload to corporate intranet
- Work independently
- Process travel expense reports
- Ensured smooth operations by maintaining organized files for easy retrieval of information.
- Handled day-to-day operations overseeing 5 Safety Operators insuring compliance with OSHA standards
Administrative Assistant - Office Manager
DREES, RISKEY & VALLAGER
08.2008 - 05.2014
- Accurately proof, distribute tax returns, payroll reports, financial statements
- E-file tax returns
- Customer relations
- Purchasing, inventory management
- File reorganization creating organized client vault with 3,000 files, greatly improving proficiency
- Monitor daily/weekly schedules and monthly calendar obligations for 23 staff accountants
Program Coordinator
UNIVERSITY OF NORTH DAKOTA, ENERGY & ENVIRONMENTAL RESEARCH CENTER
01.2001 - 08.2008
- Perform administrative functions in time-intensive manner with rapidly changing deadlines
- Project, track, report income/expenses
- Manager, Particulate Laboratory cost center
- Coordinate travel and prepare arrangements for 13 individuals
- Purchasing, inventory management
- Assign personnel to projects
- Maintain group schedules
- Independently process correspondence
- Complete purchase requests
- Order parts/supplies
- Set-up and maintain group files
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
Education
Associate of Applied Science - Administrative Assistant And Secretarial Science Degree
Northwest Technical College
East Grand Forks, MN05.1994
Skills
- Customer service
- Office management
- Call center
- Spreadsheet development
- Technical support
- Ability to work well under pressure
- Effective communication skills
- Experience with diverse population
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Accomplishments
- Collaborated with team of 13 in the development of a calendar system to effectively schedule personnel, transportation and equipment.
- Supervised team of 13 staff members.
- Achieved converting paper client files to digital by introducing scanning and networking.
Timeline
CX Professional
Midco
07.2021 - 03.2024
Terminal Clerk/Administrative Professional
CF Industries Distribution Facilities
08.2014 - 09.2019
Administrative Assistant - Office Manager
DREES, RISKEY & VALLAGER
08.2008 - 05.2014
Program Coordinator
UNIVERSITY OF NORTH DAKOTA, ENERGY & ENVIRONMENTAL RESEARCH CENTER
01.2001 - 08.2008
Associate of Applied Science - Administrative Assistant And Secretarial Science Degree
Northwest Technical College
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