Saffie Ray
San Jose,CA
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at companies like Home Depot. Excelled in conflict resolution and customer satisfaction, leveraging skills in Microsoft Office Suite and active listening. Demonstrated ability to enhance team development and client relations, achieving significant improvements in customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Midco
05.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Home Depot
06.2021 - 04.2022
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Investigated and resolved customer inquiries and complaints quickly.
Front Office Assistant
San Jose City College
09.2019 - 04.2021
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and students upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Caregiver
In Home Supportive Services (Part Time)
08.2019 - 04.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
BA - Criminal Justice
Georgia State University (Remotely)
Atlanta05.2026
AA - Social & Behavior Science & Admin Of Justice
San Jose City College
San Jose, CA06.2021
Diploma -
Gunderson High School
San Jose, CA06.2019
Skills
- Customer Service Excellence
- Conflict Resolution
- Effective Communication
- Team Collaboration
- Time Management
- Administrative Support
Timeline
Customer Service Representative
Midco
05.2022 - 11.2023
Customer Service Representative
Home Depot
06.2021 - 04.2022
Front Office Assistant
San Jose City College
09.2019 - 04.2021
Caregiver
In Home Supportive Services (Part Time)
08.2019 - 04.2021
BA - Criminal Justice
Georgia State University (Remotely)
AA - Social & Behavior Science & Admin Of Justice
San Jose City College
Diploma -
Gunderson High School
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