Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Efficient billing professional with 23 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Hi, I’m
Patricia Rivera
Pomona,CA
Summary
Overview
24
years of professional experience
Work History
Bryant St DentalPalo Alto, CA
Remote Dental Biller
08.2021 - Current
Job overview
- Posted payments to accounts and maintained records.
- Remote Dental Billing
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Enrolled providers in Medicaid and private insurance plans.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Fullerton Dental CareFullerton, CA
Dental Receptionist
07.2018 - 01.2022
Job overview
- Scheduled, rescheduled, and cancelled appointments for dental patients
- Explained benefits, and outlined pricing details for procedures and services
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Calculated adjustments, premiums and refunds,
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Posted payments to accounts and maintained records.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
La Habra Dental CareLa Habra, CA
Dental Office Receptionist/Call Center Representative
07.2012 - 06.2018
Job overview
- Scheduled, rescheduled, and cancelled appointments for dental patients
- Explained benefits, and outlined pricing details for procedures and services
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Calculated adjustments, premiums and refunds,
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Posted payments to accounts and maintained records.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Enrolled providers and Medicaid, Medicare and private insurance plans.
Upland Dental And OrthodonticsUpland
Dental Front Office Receptionist
02.2000 - 06.2012
Job overview
- Scheduled, rescheduled, and cancelled appointments for dental patients
- Explained benefits, and outlined pricing details for procedures and services
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Calculated adjustments, premiums and refunds,
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Posted payments to accounts and maintained records.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Enrolled providers and Medicaid, Medicare and private insurance plans.
Education
Ganesha High School
High School Diploma
University Overview
Skills
- Active Listening
- Adept at Multi-Line Phones
- Accounts Payable and Accounts Receivable
- Dental Terminology Knowledge
- Front Office Management
- Excellent Multitasking Capabilities
- Customer Support
- Call Center Operations
- Remote Problem Resolution
Languages
Spanish
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Timeline
Remote Dental Biller
Bryant St Dental
08.2021 - Current
Dental Receptionist
Fullerton Dental Care
07.2018 - 01.2022
Dental Office Receptionist/Call Center Representative
La Habra Dental Care
07.2012 - 06.2018
Dental Front Office Receptionist
Upland Dental And Orthodontics
02.2000 - 06.2012
Ganesha High School
High School Diploma
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