Patricia Rogers
Brewton,Alabama
Summary
Knowledgeable insurance agent licensed in Alabama and Florida looking to work with a curated team of individuals who want to grow together. I have proven background in general insurance, offering adept risk assessment and policy management skills. All while enhancing client retention and increasing policy sales by delivering exceptional customer service and customized insurance solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress/Bartender
BJ's Restaurant & Brewhouse
08.2023 - 07.2025
- Delivered efficient service in a fast-paced environment, prioritizing customer satisfaction.
- Facilitated collaboration among team members to optimize performance during peak hours and ensure timely completion of closing tasks.
- Oversaw high-volume customer transactions, ensuring efficient payment processing and prompt resolution of guest concerns.
- Oversaw meticulous record-keeping of orders and facilitated communication with kitchen staff.
- Orchestrated guest welcome processes, facilitated seating arrangements, and managed guest requests with efficiency.
- Verified accuracy of food orders and addressed customer concerns with professionalism.
BJ’s Restaurant & Brewhouse
01.2023 - 08.2023
- Provided efficient service in a high-paced environment, ensuring customer satisfaction.
- Collaborated with team members to handle peak hours effectively and complete closing tasks.
- Managed large volumes of customers, processed payments, and addressed guest concerns promptly.
- Maintained detailed records of orders and coordinated with kitchen staff.
- Welcomed guests, facilitated seating arrangements, and managed guest requests efficiently.
- Ensured food orders were accurate and handled customer concerns professionally.
Bama’s Gulf Cuisine
08.2022 - 01.2023
- Provided efficient service in a high-paced environment, ensuring customer satisfaction.
- Collaborated with team members to handle peak hours effectively and complete closing tasks.
- Managed large volumes of customers, processed payments, and addressed guest concerns promptly.
- Maintained detailed records of orders and coordinated with kitchen staff.
- Welcomed guests, facilitated seating arrangements, and managed guest requests efficiently.
- Ensured food orders were accurate and handled customer concerns professionally.
Bellinis Ristorante & Bar
06.2022 - 07.2022
- Provided efficient service in a high-paced environment, ensuring customer satisfaction.
- Collaborated with team members to handle peak hours effectively and complete closing tasks.
- Managed large volumes of customers, processed payments, and addressed guest concerns promptly.
- Maintained detailed records of orders and coordinated with kitchen staff.
- Welcomed guests, facilitated seating arrangements, and managed guest requests efficiently.
- Ensured food orders were accurate and handled customer concerns professionally.
General Agent
Globe Life Liberty National
06.2025 - Current
- Analyzed client feedback and designed personalized service initiatives to improve retention rates.
- Guided new agents in mastering product knowledge and effective sales techniques to improve overall team performance.
- Analyzed and improved administrative procedures, resulting in increased efficiency for team operations.
- Implemented proactive strategies to address customer concerns and resolve issues, maintaining high satisfaction levels.
- Reviewed financial data on a regular basis to detect trends influencing profitability and initiated necessary changes to support long-term success.
- Executed timely policy reviews and efficient claims processing to maintain high levels of customer satisfaction and retention.
- Facilitated optimal team performance by defining expectations, providing actionable feedback, and celebrating significant contributions to overall agency success.
- Assessed client needs and crafted personalized insurance packages, prioritizing compliance with industry regulations.
- Provided detailed information on policies and procedures to clients, fostering informed decision-making.
- Utilized effective communication skills to de-escalate situations and resolve customer complaints efficiently.
- Conducted informative sessions with customers regarding product availability and policy options to support informed decision-making.
- Developed and maintained relationships through targeted outreach methods, including cold-calling and networking.
Bama’s Gulf Cuisine
04.2022 - 05.2022
- Provided efficient service in a high-paced environment, ensuring customer satisfaction.
- Collaborated with team members to handle peak hours effectively and complete closing tasks.
- Managed large volumes of customers, processed payments, and addressed guest concerns promptly.
- Maintained detailed records of orders and coordinated with kitchen staff.
- Welcomed guests, facilitated seating arrangements, and managed guest requests efficiently.
- Ensured food orders were accurate and handled customer concerns professionally.
Camp31 Barbecue
05.2020 - 04.2022
- Provided efficient service in a high-paced environment, ensuring customer satisfaction.
- Collaborated with team members to handle peak hours effectively and complete closing tasks.
- Managed large volumes of customers, processed payments, and addressed guest concerns promptly.
- Maintained detailed records of orders and coordinated with kitchen staff.
- Welcomed guests, facilitated seating arrangements, and managed guest requests efficiently.
- Ensured food orders were accurate and handled customer concerns professionally.
Education
High School Diploma - undefined
Flomaton High School
Flomaton, ALSkills
- Customer Service & Communication
- POS Systems & Cash Handling
- Food Safety & Handling
- Organization & Time Management
- Proficient in Microsoft Office
- Team Leadership
- Sales Experience
- Insurance Underwriting
Certification
Serve Safe Certification
Alabama Life and Health Insurance
Florida Life and Health Insurance
Timeline
General Agent
Globe Life Liberty National
06.2025 - Current
Waitress/Bartender
BJ's Restaurant & Brewhouse
08.2023 - 07.2025
BJ’s Restaurant & Brewhouse
01.2023 - 08.2023
Bama’s Gulf Cuisine
08.2022 - 01.2023
Bellinis Ristorante & Bar
06.2022 - 07.2022
Bama’s Gulf Cuisine
04.2022 - 05.2022
Camp31 Barbecue
05.2020 - 04.2022
High School Diploma - undefined
Flomaton High School