Kayla Witek

Cheektowaga ,NY

Summary

Experienced and customer-focused bartender/server with over five years of experience in the hospitality industry. Proven track record of providing exceptional service, building rapport with customers, and ensuring a positive dining experience. Skilled in creating and serving a variety of cocktails, as well as managing high-volume service in fast-paced environments. Strong communication and interpersonal skills, with a passion for delivering top-notch service. Eager to bring my expertise and dedication to a new serving/bartending role.

Overview

years of professional experience

Work History

Waitress/bartender

Patrick’s Rooftop

Buffalo, NY

03.2024 - Current

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Remained calm and poised when dealing with difficult customers or during busy shifts.

Sales Associate

Catalyst Fitness

Amherst, NY

01.2024 - Current

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.

Waitress

The Cheesecake Factory

Cheektowaga, NY

03.2020 - 03.2024

• Communicate effectively with customers and other staff members

Juggle tasks like taking orders, delivering food, and cleaning tables

Keep station clear, organized, and under control

Education

High School Diploma -

Lancaster Central High School

Lancaster, NY

06.2019

Skills

Customer service: The ability to provide excellent customer service, anticipate customer needs, and ensure a positive dining experience

Communication skills: strong communication skills, as well as the ability to interact with customers, take orders accurately, and work effectively with other staff members

Multitasking: My ability to handle multiple tasks simultaneously, such as taking orders, preparing drinks, and serving food, while maintaining a high level of efficiency

Knowledge of drinks and menu items: The knowledge of different types of cocktails, wines, beers, and menu items, as well as my ability to make recommendations to customers

Problem-solving: My ability to quickly and effectively resolve customer complaints or issues, and adapt to changing situations in a fast-paced environment

Teamwork: My ability to work well with a team, communicate effectively with co-workers, and collaborate to ensure smooth service

Attention to detail: My attention to detail when taking orders, preparing drinks, and serving food, as well as the ability to maintain cleanliness and organization in a work environment

Timeline