Heather Byrd
Orlando,FL
Summary
Dedicated hospitality professional with extensive experience in food and beverage operations. Experienced in service roles including serving, bartending and catering. Recognized for exceptional people skills and a solid ability to maintain professionalism while effectively managing high volume customer interactions. Committed to delivering outstanding service and enhancing guest experience.
Overview
10
10
years of professional experience
Work History
Server/ Bartender
Uncommon Catering
Orlando Fl
01.2023 - 12.2025
- Delivered exceptional customer service by anticipating needs and ensuring satisfaction.
- Managed food and beverage orders efficiently, maintaining accuracy and speed.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
Banquet Server
Westgate Resorts
Orlando
01.2019 - 03.2021
- Delivered exceptional service during events, ensuring guest satisfaction and adherence to venue standards.
- Coordinated table settings and arrangement for banquets, optimizing flow and functionality of event space.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality at events.
- Trained new servers on best practices for customer engagement and efficient service execution.
Server
Santiago's Bodega
Orlando
06.2016 - 10.2018
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely food preparation and accurate orders.
- Trained new servers on menu offerings, service protocols, and customer interaction techniques.
Skills
- Customer Service- Strong ability to anticipate guest needs and provide a positive dining experience
- Attention to Detail- Skilled in ensuring food and beverage presentation meets high standards and adhering to event specifications
- Teamwork- Ability to collaborate effectively with kitchen and service staff to ensure smooth operations
- Time Management- Proficient in effectively managing multiple tasks during busy events to provide timely service
Timeline
Server/ Bartender
Uncommon Catering
01.2023 - 12.2025
Banquet Server
Westgate Resorts
01.2019 - 03.2021
Server
Santiago's Bodega
06.2016 - 10.2018