Patricia Ruiz
Castro Valley,CA
Summary
Proven Customer Service Representative at 925tint.com By Window Tinting Workz, adept in conflict resolution and critical thinking, enhanced customer loyalty through empathetic service and skilled complaint handling. Excelled in mentoring new hires and boosting sales through informed product recommendations, showcasing a blend of active listening and Microsoft Excel proficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
925tint.com By Window Tinting Workz
2005.02 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Skills
- Customer Service
- Active Listening
- Data Entry
- Customer Relations
- Call center experience
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Appointment Scheduling
- Complaint resolution
- Order Processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
925tint.com By Window Tinting Workz
2005.02 - Current
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