Ronald Tape, Sr
Fort Myers
Summary
Results-driven operations manager with a proven track record in team training, quality assurance, and customer service. Successfully coordinated projects to enhance efficiency and foster client relationships.
Overview
17
17
years of professional experience
Work History
Owner/Operations Manager
Advanced Custom Window Tinting
Cape Coral
07.2025 - Current
- Managed daily operations of custom window tinting services.
- Trained staff on installation techniques and customer service skills.
- Oversaw inventory management and ordered materials as needed.
Owner/Operations Manager
Miracle Shade Window Tinting
Fort Myers
09.2010 - Current
- Coordinated scheduling for installations and service appointments to maximize efficiency.
- Maintained equipment and tools, ensuring optimal performance during projects.
- Established superior customer service practices to strengthen relationships with existing clients.
- Designed marketing campaigns that successfully attracted new customers.
- Implemented quality assurance processes to uphold product excellence.
Account Manager, Inside Sales
AT&T
Fort Lauderdale
08.2008 - 08.2010
- Managed customer accounts using CRM software to ensure satisfaction and retention.
- Collaborated with sales teams to develop tailored solutions for client needs.
- Maintained up-to-date knowledge of AT&T products and industry trends for informed discussions.
- Provided technical support to customers regarding products and services.
- Developed presentations for prospective customers outlining product features and benefits.
Education
Bachelor of Science - Business Management
Florida Gulf Coast University
Fort Myers, FL05-2024
Associate of Arts - General Studies
Tallahassee Community College
Tallahassee, FL12-2001
Skills
- Team building
- Customer service
- Inventory management
- Quality assurance
- Marketing strategy
- Relationship management
Timeline
Owner/Operations Manager
Advanced Custom Window Tinting
07.2025 - Current
Owner/Operations Manager
Miracle Shade Window Tinting
09.2010 - Current
Account Manager, Inside Sales
AT&T
08.2008 - 08.2010
Bachelor of Science - Business Management
Florida Gulf Coast University
Associate of Arts - General Studies
Tallahassee Community College
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