Open To Work
Patricia Russ
Canton,OH
Work Preference
Summary
Dynamic professional with a proven track record at Metropolitan Veterinary Hospital and Pate Rehabilitation TBI, excelling in client relations and organizational skills. Adept at streamlining operations and enhancing patient experiences through effective communication and meticulous data entry. Recognized for supporting team efficiency and contributing to improved outcomes in fast-paced environments.
Healthcare professional with comprehensive experience in patient support and administrative tasks within medical facilities. Known for reliability and flexibility in meeting changing needs while maintaining high standards. Skilled in patient scheduling, record management, and team collaboration to ensure smooth operations.
Overview
28
28
years of professional experience
Work History
Receptionist ER
Metropolitan Veterinary Hospital
09.2018 - 05.2021
- Streamlined front desk operations, greeting clients, check-in and check-out processes, enhancing client experience.
- Scheduled appointments and coordinated follow-up calls for patient care reminders.
- Maintained accurate records of client in digital records system interactions.
- Collaborated with veterinary team to ensure effective communication regarding patient needs and treatment plans.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, filing, scanning, and faxing documents.
Pool Therapy/Rehabilitation Assistant
Pate Rehabilitation TBI
02.2007 - 07.2014
- Monitored client progress, documenting changes and communicating effectively with the healthcare team.
- Supported occupational and physical therapists during hands-on therapy activities to enhance recovery outcomes.
- Assisted with the administration of therapeutic interventions, contributing to improved patient wellbeing.
- Ensured continuity of care by maintaining clear communication channels with therapists, physicians, and other healthcare providers.
- Handled administrative tasks such as documenting daily notes about individual treatments provided by therapists.
- Cross trained in multiple departments, including Rehab Technician, Transportation, Medical Records, and Receptionist.
Assistant Store Manager
Japamh Maggiore's Drive Thru
10.1993 - 08.1999
- Responsible for store as an ongoing profitable business, prepared schedules, payroll, compared purchase orders to sales invoices
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Selected by company President to oversee the operations and successfully launch a new store.
Education
No Degree - Business
Walsh University
North Canton, OHSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Clerical support
Bronze Award and Spot Award
The Bronze Award was for coming in on my days off when short staffed due to employees calling off. The Spot Award was for when a manager has asked if I would come in on my weekend off and do some deep cleaning in the kitchen. I am always ready to help where I'm needed.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist ER
Metropolitan Veterinary Hospital
09.2018 - 05.2021
Pool Therapy/Rehabilitation Assistant
Pate Rehabilitation TBI
02.2007 - 07.2014
Assistant Store Manager
Japamh Maggiore's Drive Thru
10.1993 - 08.1999
No Degree - Business
Walsh University