Patricia Scopoulis

Handled a high volume of inbound/outbound customer calls.

Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.

Strong product knowledge to effectively answer questions and

provide accurate information to customers.

Implemented effective strategies to de-escalate challenging situations with upset customers while maintaining professionalism at all times.

Worked in the collections department establishing trust with clients to resolve problems.

• Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
• Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
• Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Worked with managers when collections and late fees were required for tenants according to lease agreements.