Patricia Sherron
Sacramento,CA
Summary
20+ years of loan processing experience with a strong track record of delivering top performance while working in a fast-paced environment. Skilled in analyzing financial documentation, verifying customer information and ensuring compliance within company guidelines. Efficient in processing high volume of loans while maintaining accuracy all while providing excellent communication to customers.
Overview
22
22
years of professional experience
Work History
Senior Home Loan Processor
Wells Fargo Bank, N.A.
03.2001 - 01.2023
- Reviewed residential loan application files to verify that application data was complete and met establishment standards, including type and amount of mortgage, borrower assets, liabilities and length of employment
- Communicated with customers to gather necessary documentation and resolve any discrepancies
- Calculated income documentation; reviewed assets documentation, consumer credit reports and made updates as needed
- Submitted loan applications to the underwriting department for initial and final underwriting reviews/approvals
- Reviewed/Analyzed loan applications to ensure compliance within bank and government regulations
- Reviewed/Analyzed customers financial documents to determine loan eligibility and identify any potential risks
- Performed data entry and maintained accurate records of loan applications and loan status
- Performed administrative and clerical tasks to process loans in a timely and accurate manner
- Effectively provided professional internal and external communication both written (via email) and verbal
- Processed an average of 25 to 30 FHA, VA and Conventional refinance and purchase home loans per month with a 98% on-time closing rate for purchase loans, preventing costly delays
- Maintained a 97.5% accuracy rate in loan documentation and data entry, significantly reducing errors and rework
- Maintained a 95% customer satisfaction rate
- Trained and mentored newly hired home loan processors
- Multi-tasked in a high paced environment.
Education
High School Diploma -
Grant Union High School
Sacramento, CA06.1987
Skills
- Document Review
- Organization
- File Management
- Verbal and written communication skills
- Credit analysis
- Processing procedures
- Problem Resolution
- Loan Origination (CORE Database)
- Troubleshooting
- Microsoft Office/Excel
- Customer Satisfaction
References
Excellent professional references available upon request.
Timeline
Senior Home Loan Processor
Wells Fargo Bank, N.A.
03.2001 - 01.2023
High School Diploma -
Grant Union High School