Patricia Skala
Shaw AFB,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
HAPPY HEARTS DAYCARE/PRESCHOOL
01.2020
- Promoted mindfulness, physical, academic, mental, and social development to encourage and prepare children to meet developmental milestones through dancing, story time yoga, classroom lessons, artistic activities, and outdoor exploration
- Made the children feel proud, confident, and seen
- Cultivated and encouraged a relationship and open communication with parents.
Outreach Specialist, Cashier, Sorter (Volunteer)
The Attic
09.2023 - Current
- Developed successful partnerships with local non-profit organizations for mutually beneficial collaboration and resource sharing.
- Enhanced customer satisfaction by providing friendly and efficient service at checkout counter.
- Streamlined inventory management with effective sorting, pricing, and tagging of donated items.
- Excelled in ability provide culturally competent services and work with diverse staff and clientele in an empathetic and non-judgmental manner
Customer Service Representative
SimplrFlex
04.2021 - 11.2023
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
- Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
- Assisted customers with product information and guided them through purchasing processes for a seamless experience.
- Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
NANNY
Private Household
01.2017 - 01.2020
- Provided daily care for separate and diverse households for children from 0-7 including a special needs child, twins, a family with 4 under the age of 5, and foster children
- Passionate to be a proverbial villager helping to nurture, support, and encourage children
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
RECREATION LEADER
CITY OF SANTA MARIA REC AND PARKS: LOS FLORES RANCH
01.2009 - 01.2017
- Assisted in the coordination of children's nature programs
- Enhanced participant enjoyment by designing and implementing diverse recreational activities and programs.
- Proficient in adjusting material for age differences, special needs, quantity of students, and energy levels
- Planned, formulated, and assessed lesson plans alongside teachers and specialists such as herpetologists, entomologists, astronomers, and beekeepers
- Utilized exceptional customer service in educating the public about our land and programs at outreaches.
- Boosted community engagement by organizing special events, such as sports tournaments and cultural celebrations.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
Education
MBA - Human Resources Management
Liberty University
Lynchburg, VABachelor of Arts - Liberal Arts And Sciences
Arizona State University
Tempe, AZ2019
Associate of Science - Liberal Studies - Behavioral Sciences
Allan Hancock College
Santa Maria, CA05.2017
Skills
- Documentation Accuracy
- Child Development Expertise
- Excellent Customer Service
- Progress Monitoring
- Call Management
- Complaint Resolution
Timeline
Outreach Specialist, Cashier, Sorter (Volunteer)
The Attic
09.2023 - Current
Customer Service Representative
SimplrFlex
04.2021 - 11.2023
HAPPY HEARTS DAYCARE/PRESCHOOL
01.2020
NANNY
Private Household
01.2017 - 01.2020
RECREATION LEADER
CITY OF SANTA MARIA REC AND PARKS: LOS FLORES RANCH
01.2009 - 01.2017
MBA - Human Resources Management
Liberty University
Bachelor of Arts - Liberal Arts And Sciences
Arizona State University
Associate of Science - Liberal Studies - Behavioral Sciences
Allan Hancock College
Similar Profiles
Mohanad Abdel-RahmanMohanad Abdel-Rahman
Academic Peer Tutor at NAAcademic Peer Tutor at NA
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
Madeline CookMadeline Cook
Babysitter at NABabysitter at NA
CLÉLIA CROZE-LABBECLÉLIA CROZE-LABBE
Baby sitter at NABaby sitter at NA
Jacob CeravoneJacob Ceravone
Weather Forecaster at USAFWeather Forecaster at USAF