PATRICIA S. LEE
Deep Gap,NC
Summary
Obtain a position utilizing my strong office administrative skills and abilities. Personable Office Administrator with 40 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
38
38
years of professional experience
Work History
Part-Time Office Administrator
Cape Fear Presbyterian Church
05.2022 - 05.2024
- Provided administrative support to the senior pastor and committee team leaders
- Greeted members and visitors; answered incoming calls
- Prepared weekly 8-page bulletin utilizing Microsoft Publisher
- Created on-line weekly e-newsletter utilizing Mail Chimp
- Maintained the church calendar
- Ordered supplies
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated communication between church leadership, staff, and congregation members.
- Oversaw scheduling of church events, optimizing facility usage and staff assignments.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Part-Time Receptionist
Trinity Grove Nursing Home (Lutheran Services of the Carolinas)
03.2018 - 05.2022
- First point of contact; greet visitors; answer three incoming phone lines
- Sell meal tickets and reconcile receipts
- Schedule family care-planning meetings each week and notify residents
- Provide tours to perspective residents
- Completed 50 online healthcare courses (.5 to 1 hr.) required by my company
- Greeted and assisted residents and visitors, ensuring a welcoming environment.
- Scheduled appointments and coordinated transportation for residents to various activities.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Administrative Associate to the Chair of the History Department
UNC Wilmington
06.2016 - 04.2017
- Provided general office support; assisted the department chair; receptionist
- Maintained calendar utilizing Outlook
- Hired and supervised work-study students
- Processed travel arrangements and reimbursements for faculty
- Inputted the department course schedule into Banner
- Maintained confidential department files
- Assisted Moving Service Personnel with removal of office equipment to surplus
- Retired from State of North Carolina
- Coordinated administrative functions to support departmental operations and enhance workflow efficiency.
- Managed scheduling, correspondence, and documentation to ensure accurate communication within the team.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Assisted in event planning initiatives for company gatherings, resulting in successful execution of events.
- Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
- Collaborated with various departments to complete projects efficiently and effectively.
- Monitored office inventory levels diligently to ensure supplies were consistently replenished before depletion occurred.
- Developed and maintained a well-organized filing system, improving document retrieval times.
- Maintained up-to-date contact lists facilitating swift communications between relevant personnel when necessary.
- Maintained confidentiality of sensitive information, ensuring compliance with privacy regulations.
- Developed systems for tracking project progress, improving organization and accountability among staff members.
- Facilitated interdepartmental collaboration through effective communication strategies and resource sharing initiatives.
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Maintained accurate records of staff members'' attendance, leave requests, and overtime hours for accurate payroll processing.
- Exceeded performance metrics consistently through dedication towards continuous improvement in all aspects related to the role.
- Served as a liaison between employees and management to address concerns or issues promptly.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted in budget preparation, enabling more accurate financial planning.
- Coordinated travel arrangements for senior staff, optimizing travel schedules and reducing costs.
- Managed scheduling for executive staff to optimize time management and increase productivity.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Administrative Assistant to the Executive Senior Vice-President of Academic and Student Affairs; Administrative Assistant to the Dean of Arts and Sciences and five department chairs; Administrative assistant to the Chair of Developmental Education
Brunswick Community College
12.2009 - 06.2016
- Provided executive administrative support to a senior management office; maintained confidential files and calendar; created new book order procedure for the campus; recorded minutes; coordinated travel arrangements; scheduled meetings, faculty evaluations, and new hires paperwork; planned faculty professional development days
- Greeted and assisted students, visitors and staff, as initial contact for the department
- Assisted in preparing the departmental budget
- Data entry of master schedule; updated course syllabi on the College Web site
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Secretary to the Vice President of Institutional Services; Secretary to the Director of Career and Testing Center; Secretary to the Chair of Humanities and Fine Arts
Cape Fear Community College
10.2002 - 11.2009
- Provided executive administrative support for senior management office; communicated with architects, contractors, and State Construction Office; prepared Space Utilization and Facilities Report; maintained central filing system for the facilities department
- Greeted and assisted students; answered two incoming lines
- Supervised work-study students; created faculty contracts; maintained confidential records; created textbook orders; processed leave requests, purchase requisitions, and travel requests
- Assisted students in searching for jobs; assisted Director of Career and Testing with the Annual Jobs Fair; assisted local area employers with uploading jobs to the College Electronics Jobs Bulletin Board
- Managed confidential correspondence, ensuring sensitive information handled with discretion.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Facilitated communication between departments, streamlining workflows and improving collaboration.
- Organized meetings and events, overseeing logistics to ensure seamless execution.
- Aligned team efforts with corporate objectives by communicating key messages from the Vice President''s office to relevant staff members or departments.
- Upheld high standards in customer service when representing the Vice President during interactions with clients or partners via phone or email communication.
- Facilitated seamless collaboration between the Vice President and other executives through efficient liaison work in setting up meetings and conference calls.
- Enhanced executive efficiency by managing the Vice President''s calendar, scheduling appointments, and coordinating travel arrangements.
- Safeguarded sensitive information as a trusted confidante while handling confidential files pertaining to company operations or personnel issues.
- Maintained a well-organized office environment conducive to productivity by managing supplies, equipment, and workspace arrangements.
- Effectively managed incoming correspondence for prompt executive action by screening calls, emails, and postal mail while prioritizing urgent matters.
- Handled confidential information in professional manner.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Filed paperwork and organized computer-based information.
Receptionist
College Acres Baptist Church
09.2001 - 09.2002
- Greeted visitors and church members
- Created weekly bulletin and monthly newsletter
- Managed front desk operations, ensuring welcoming atmosphere for visitors and members.
- Responded to inquiries with professionalism, providing accurate information about church programs and services.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Office Administrator
St. Paul’s Lutheran Church
03.1996 - 05.2001
- Provided administrative support to the senior pastor; supervised receptionist; assisted members and visitors; coordinated the day-to-day operations of a large church; maintained petty cash account; ordered supplies; assisted with organizing events
- Oversaw the church volunteers program; created weekly bulletins and monthly newsletter
- Streamlined office operations by organizing schedules and managing communications effectively.
- Coordinated church events, ensuring seamless logistics and participant engagement.
- Maintained accurate records of church activities, financial transactions, and member information.
- Oversaw volunteer coordination efforts, fostering community involvement and support for church initiatives.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Part-Time Secretary
Myrtle Grove Presbyterian Church
11.1986 - 03.1996
- Provided secretarial support to the director of children and youth ministries; created weekly bulletin, monthly newsletter, and flyers; maintained church calendar; assisted as back-up for receptionist.
- Coordinated administrative tasks to support church operations and enhance community engagement.
- Assisted in preparing communication materials, including newsletters and announcements, for congregation outreach.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Education
A.A.S. -
Brunswick Community College
Supply, NCExecutive Secretarial Degree - Office Administration
Miller-Motte Business College
Wilmington, NC12.1970
Skills
- Excellent customer service skills
- Strong administrative and organizational skills
- Professional time-management skills
- Office 365
Timeline
Part-Time Office Administrator
Cape Fear Presbyterian Church
05.2022 - 05.2024
Part-Time Receptionist
Trinity Grove Nursing Home (Lutheran Services of the Carolinas)
03.2018 - 05.2022
Administrative Associate to the Chair of the History Department
UNC Wilmington
06.2016 - 04.2017
Administrative Assistant to the Executive Senior Vice-President of Academic and Student Affairs; Administrative Assistant to the Dean of Arts and Sciences and five department chairs; Administrative assistant to the Chair of Developmental Education
Brunswick Community College
12.2009 - 06.2016
Secretary to the Vice President of Institutional Services; Secretary to the Director of Career and Testing Center; Secretary to the Chair of Humanities and Fine Arts
Cape Fear Community College
10.2002 - 11.2009
Receptionist
College Acres Baptist Church
09.2001 - 09.2002
Office Administrator
St. Paul’s Lutheran Church
03.1996 - 05.2001
Part-Time Secretary
Myrtle Grove Presbyterian Church
11.1986 - 03.1996
A.A.S. -
Brunswick Community College
Executive Secretarial Degree - Office Administration
Miller-Motte Business College