Patricia Smith
Henderson,TN
Summary
Results-driven General Manager with a strong focus on team leadership, operations management, and customer satisfaction. Proven ability to streamline processes, enhance performance, and implement effective training programs.
Overview
2026
2026
years of professional experience
Work History
RGM General Manager
Taco Bell Restaurant
Selmer, TN
04.2023 - Current
- Directed daily operations to ensure compliance with health and safety regulations.
- Managed team performance through coaching, training, and scheduling adjustments.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Implemented customer service initiatives that enhanced guest satisfaction and loyalty.
- ServSafe Certification
Assistant Manager
Zaxbys
Lexington TN
2018 - 04.2023
- Assisted in training new team members on operational procedures and customer service standards.
- Coordinated daily staffing schedules to ensure efficient restaurant operations and optimal customer service.
- Implemented inventory management practices to reduce waste and streamline supply ordering processes.
- Monitored food safety protocols to maintain compliance with health regulations and enhance customer satisfaction.
- Mentored junior staff in best practices for guest interactions, resulting in improved team performance and morale.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
Walmart
Jackson TN
2009 - 2018
- Developed promotional strategies to increase sales during peak hours through targeted marketing initiatives.
- Analyzed customer feedback and performance metrics to identify areas for service improvement and operational efficiency.
- Led cross-functional meetings to address operational challenges and develop solutions that enhanced workflow effectiveness.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented inventory management practices to reduce waste and streamline supply ordering processes.
- Monitored food safety protocols to maintain compliance with health regulations and enhance customer satisfaction.
- Mentored junior staff in best practices for guest interactions, resulting in improved team performance and morale.
Education
GED -
McNairy County Adult Educ
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Team leadership
- Staff management
- Customer relations
- Training and development
- Effective leader
- Efficient multi-tasker
- Inventory control
- Schedule management
- Staff supervision
- Employee scheduling
- Administrative skills
- Team training and development
- Motivation
Timeline
RGM General Manager
Taco Bell Restaurant
04.2023 - Current
Assistant Manager
Zaxbys
2018 - 04.2023
Assistant Manager
Walmart
2009 - 2018
GED -
McNairy County Adult Educ