Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Starke

Village of Lakewood,IL

Summary

Manager of Operations seeking a Manager of Operations position for Northwestern Medicine Huntley Hospital. A talented leader with 34 years of experience applying exceptional planning and problem-solving abilities to enhance Patient satisfaction and day-to-day operations. Results-driven and skilled in developing teams while improving processes and increasing productivity. Excellent communication skills, talent for spotting areas needing improvement and implementing changes with a strategic approach.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Manager of Operations Diagnostic Imaging

Northwestern Medicine
01.2018 - Current
  • Managed diagnostic imaging operations at multiple sites and kept employees compliant with company policies and procedures.
  • Key performance indicator tracking since 2018.
  • Patient safety advocate.
  • Create an annual budget for Leadership approval.
  • Developed a tracking tool to ensure Net Operating Income, Expenses, and Productivity align with a monthly budget.
  • Developed and maintained the repeat/retake analysis for IEMA compliance.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Track equipment preventative maintenance and annual physicist reports to maintain IEMA and The Joint Commission Standards.
  • Developed procedures to improve the quality of exams.
  • Developed and implemented strategies to maximize patient satisfaction.
  • Assisted in recruiting, hiring, and training of team members.
  • Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account patient volumes and employee strengths.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.

Supervisor of Operations Diagnostic Imaging

Centegra Hospital
10.2016 - 01.2018
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Assisted in recruiting, hiring, and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account patient volumes and employee strengths.

Lead Radiologic Technologist

Centegra Hospital
01.2009 - 10.2016
  • Produced high-quality images for accurate, reliable review and interpretation.
  • Assisted with imaging equipment installation, maintenance and troubleshooting to uphold high-quality services.
  • Evaluated team member performance, productivity, and provided feedback.
  • Motivated and trained employees to maximize team productivity
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account patient volumes and employee strengths.
  • Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
  • Supported radiologists with performing high-quality interventional procedures.
  • Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
  • Trained and supervised new radiologic technologists.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Followed radiation safety measures and used protection devices to prevent harm to patients or staff.

Radiologic Technologist

Centegra Hospital
11.2000 - 01.2009
    • Operated radiologic equipment to produce diagnostic images and films.
    • Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
    • Handled private and confidential information in compliance with hospital policies and procedures.
    • Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
    • Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
    • Produced high-quality images for accurate, reliable review and interpretation.
    • Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
    • Supported radiologists with performing high-quality interventional procedures.

Education

Bachelor of Science - Radiology

University of Wisconsin - Milwaukee
Milwaukee, WI
06.2025

Radiologic Technologist - Radiology

Northwest Community Hospital School of Radiology
Arlington Heights, IL
06.1989

Skills

    • Patients' First
    • Multi-Site Operations
    • Maintaining Compliance
    • Results Driven
    • Teamwork
      • Problem-Solving
      • Process improvement strategies
      • Attention to Detail
      • Decision-Making

Certification

CPR

IEMA

ARRT

Timeline

Manager of Operations Diagnostic Imaging

Northwestern Medicine
01.2018 - Current

Supervisor of Operations Diagnostic Imaging

Centegra Hospital
10.2016 - 01.2018

Lead Radiologic Technologist

Centegra Hospital
01.2009 - 10.2016

Radiologic Technologist

Centegra Hospital
11.2000 - 01.2009

Bachelor of Science - Radiology

University of Wisconsin - Milwaukee

Radiologic Technologist - Radiology

Northwest Community Hospital School of Radiology

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Patricia Starke