Patricia Stewart
White Haven,PA
Overview
25
25
years of professional experience
Work History
Greenhouse Lead
Standard Farms
White Haven, PA.
07.2019 - Current
- Monitored plant growth, health, and development; documented results in logbooks.
- Created detailed reports outlining crop progress throughout the season.
- Collaborated closely with fellow Greenhouse Specialists on projects related to improving overall productivity.
- Trained new employees on proper procedures for handling equipment used in the greenhouse facility.
- Analyzed data from various sources to make informed decisions about when to start a crop cycle or harvest crops.
- Maintained accurate records of all crop production activities including planting dates, harvest dates, yields.
- Communicated regularly with management team regarding project status updates and potential issues that may arise during daily operations.
- Conducted soil testing and analysis to determine nutrient levels and pH balance.
- Inspected greenhouse structure for any signs of damage or pest infestation; reported findings to management team promptly.
- Swept and picked up trash in and around greenhouse.
- Routinely pruned and trimmed plants to promote healthy growth and remove diseases.
- Assisted with crop harvesting and transplantation.
- Performed weeding, pruning, and trimming activities to ensure plant health and aesthetic appeal.
- Installed and maintained support structures for plants, such as trellises and stakes.
- Planted seeds and bulbs after preparing soil and fertilizer appropriately.
- Led tours and educational workshops for visitors on greenhouse operations and plant care.
- Maintained records of plant growth, health issues, and treatment actions.
- Managed irrigation systems, ensuring optimal water levels for plant health.
- Prepared soil and growth media for planting and transplanting.
- Set up and operated irrigation equipment.
- Felt plant's leaves and noted coloring to detect insects or diseases.
Housekeeping Supervisor
Westwood
Lake Harmony, PA
02.2018 - 06.2019
- Created and implemented daily cleaning schedules for staff members.
- Established effective communication between team members in order to foster a positive work environment.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Responded promptly to maintenance requests from guests or staff members.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Explained goals and expectations required of trainees.
Housekeeping Supervisor/Hotel Front Desk Clerk
Mountain Laurel Resort and Spa
White Haven, PA
02.1999 - 03.2018
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Established effective communication between team members in order to foster a positive work environment.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Responded promptly to maintenance requests from guests or staff members.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reported damage or theft of hotel property to management.
- Managed cash drawer according to established accounting guidelines.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Maintained daily records of room availability and rates.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Performed administrative duties such as filing documents, preparing correspondence.
- Participated in monthly inventory counts to ensure accurate stock levels are maintained.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted guests in a professional and friendly manner.
Education
High School Diploma -
Crestwood High School
Mountain Top, PA06-1987
Some College (No Degree) - Early Childhood Education
Luzerne County Community College
Nanticoke, PASkills
- Communication abilities
- Time management proficiency
- Quality Control Standards
- Harvesting techniques
- Pest Control
- Workplace Safety
- Soil preparation
- Watering plants
- Equipment monitoring
Timeline
Greenhouse Lead
Standard Farms
07.2019 - Current
Housekeeping Supervisor
Westwood
02.2018 - 06.2019
Housekeeping Supervisor/Hotel Front Desk Clerk
Mountain Laurel Resort and Spa
02.1999 - 03.2018
High School Diploma -
Crestwood High School
Some College (No Degree) - Early Childhood Education
Luzerne County Community College