Patricia Taber
Wylie,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Analyst - Facebook
Genpact Services Facebook Contract
Richardson, TX
03.2018 - Current
- Facebook moderator, review social media posts and analyze content using extensive and changing Facebook policies
- Analyze documents, photos and video and apply correct policy to determine if content is approved for release.
- Removed content from Facebook's platform that violated Facebook policies.
- Resolved inquiries empathetically, accurately and exceeded required metrics.
Auto Express Claims Associate
State Farm
Richardson, TX
05.2023 - 07.2024
- Researched and resolved customer inquiries related to claim status or payments.
- Responded to telephone inquiries from customers regarding coverage issues.
- Identified and pursued opportunities for subrogation to recover funds from third parties responsible for losses.
- Reviewed and processed claims for accuracy, completeness, and compliance with established policies.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Correction Officer
CCA/Citrus County Detention Center Lake City
Inverness, FL
02.2010 - 01.2014
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Maintained appropriate control, security and well-being over those detained.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
Accounts Manager/Partner
AWI Telecom
Silverton, OR
06.2000 - 02.2006
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Built and maintained productive relationships with customers and internal partners.
- Negotiated contracts and closed agreements to maximize profits.
- Acted as main point of contact in matters relating to client concerns and needs.
Resolution Specialist -Lost Baggage-
American Airlines
Fort Worth, TX
01.1996 - 06.2000
- Issued travel and hotel vouchers for passengers on overbooked and canceled flights
- Responded politely to passenger complaints regarding ticketing and baggage handling
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Science - Medical Assistant
South East College / Rasmussen Nursing
New Port Richey, FL01-2016
Correction Officer - Law Enforcement
WTI Institute
Inverness, FL06.2010
Associate of Applied Science - Legal Studies
Western Business College
01.1992
Skills
- Exceptional Customer Service
- Claims Processing
- Independence and Initiative
- Conflict Resolution
- Team Collaboration
- Policy Interpretation
Certification
- Adjuster All-Lines Texas Department of Insurance (Current)
- Certified Law Enforcement/Correction Officer - Florida Department of Law Enforcement
- Certified Nursing Assistant- Florida Department of Nursing
- EKG & Phlebotomy - National Healthcare Certification Organization
Timeline
Auto Express Claims Associate
State Farm
05.2023 - 07.2024
Senior Analyst - Facebook
Genpact Services Facebook Contract
03.2018 - Current
Correction Officer
CCA/Citrus County Detention Center Lake City
02.2010 - 01.2014
Accounts Manager/Partner
AWI Telecom
06.2000 - 02.2006
Resolution Specialist -Lost Baggage-
American Airlines
01.1996 - 06.2000
Associate of Science - Medical Assistant
South East College / Rasmussen Nursing
Correction Officer - Law Enforcement
WTI Institute
Associate of Applied Science - Legal Studies
Western Business College