Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Patricia Tibnam

Attleboro,MA

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 9 years of experience to dynamic new position.

Overview

34
34
years of professional experience

Work History

Front End Assistant

Demoulas Market Basket
12.2014 - Current
  • Enhanced customer satisfaction by efficiently managing front-end operations and addressing customer inquiries.
  • Streamlined checkout processes for faster service, resulting in reduced wait times for customers.
  • Trained new employees on company policies, procedures, and point-of-sale systems to ensure consistent performance.
  • Resolved customer complaints with tact and professionalism, maintaining a positive brand image.
  • Maintained well-organized and clean front-end areas to promote a pleasant shopping environment.
  • Developed strong relationships with customers through exceptional service, resulting in increased loyalty and repeat business.
  • Supported team members during peak hours to ensure smooth operations and timely assistance for all customers.
  • Coordinated breaks for front-end staff members, ensuring seamless coverage at all times during busy periods.
  • Handled escalated customer issues diplomatically as they arose while working closely with management to find suitable resolutions.
  • Maintained a positive working environment by fostering teamwork and open communication among front-end staff members.
  • Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Mentored new sales associates to contribute to store's positive culture.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Label Processor, Clerical

Hub Folding Box
08.2016 - 09.2023
  • Oversaw proper storage and handling of samples, reducing potential damage or loss incidents.
  • Ensured accurate documentation of samples, maintaining meticulous records for quality control purposes.
  • Optimized inventory management systems to minimize errors and discrepancies in sample records.
  • Conducted regular audits of stored samples to maintain an organized and up-to-date inventory database.
  • Answered phones, directing callers to the proper department. Also assisting the callers as needed.
  • Used Radius to close out all jobs as they were completed in production.


Clerical Worker

Hub Folding Box
Mansfield, MA
1990.07 - 2014.09
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

East Bridgewater High School
East Bridgewater, MA
06.1984

Skills

  • Customer Assistance
  • Cash Handling
  • Cash Register Operation
  • Problem-Solving
  • Active Listening
  • Retail Operations
  • Employee Training
  • Staff Supervision
  • Honest and Dependable

Affiliations

  • Photography
  • Gardening

References

References available upon request.

Timeline

Label Processor, Clerical

Hub Folding Box
08.2016 - 09.2023

Front End Assistant

Demoulas Market Basket
12.2014 - Current

Clerical Worker

Hub Folding Box
1990.07 - 2014.09

High School Diploma -

East Bridgewater High School

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Patricia Tibnam