Patricia Townsend
Youngstown,FL
Summary
Seeking to obtain a position that will allow the utilization of skills, knowledge, and experience in hopes to grow within an organization and achieve a personal level of success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Confident in my ability to add value to the company.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance USA
- Act as liaison to provide products and or service information
- Resolve emerging problems that customers might face accurately and efficiently
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
Warehouse Associate
Unicor
- Forklift Driver
- Stocking of products
- Quality Control.
Customer Service Representative
OutPLEX
10.2023 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Shaw Adult Center
01.1998
Bay City High School
12.1997
Skills
- Supervisor/Trainer
- Education
- Customer Service
- Self-Starter
- Call Center Experience
- Account Management
- Professional
- Computer Skills
- Problem-solving abilities
- Critical Thinking
- Attaining Goals
- Quick to learn
- Multi-tasking
- Data Entry
Timeline
Customer Service Representative
OutPLEX
10.2023 - 06.2024
Customer Service Representative
Teleperformance USA
Warehouse Associate
Unicor
Shaw Adult Center
Bay City High School
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