Nicole Madsen
Manistee
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
22
22
years of professional experience
1990
1990
years of post-secondary education
Work History
Cashier
Family Fare Supermarket
Manistee
08.2024 - 11.2025
- Processed customer transactions using point-of-sale system efficiently.
- Maintained accurate cash drawer and balanced at shift end.
- Assisted customers with product inquiries and provided recommendations.
- Collaborated with team members to maintain a clean checkout area.
- Handled returns and exchanges while ensuring customer satisfaction.
- Resolved customer complaints quickly and professionally at the register.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Head Teller/Customer Service Representative
Filer Credit Union
Manistee
07.2009 - 01.2024
- Supervised daily operations of teller line and ensured compliance with policies.
- Trained and mentored new tellers on processes and customer service techniques.
- Managed cash handling procedures and maintained accurate cash drawer balances.
- Processed customer transactions including deposits, withdrawals, and loan payments.
- Resolved customer inquiries and provided assistance with account-related issues.
- Ensured adherence to security protocols during cash handling activities.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Assisted customers in setting up online banking accounts for secure access to their funds.
- Provided customer service by responding to inquiries and resolving complaints.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Researched discrepancies between customer balances and bank records for resolution.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Kept teller window areas clean, organized, and fully stocked.
- Identified customer needs and provided appropriate banking services.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
- Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Handled complex transactions and provided backup support to other tellers as needed.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Identified transaction errors when debits and credits did not balance.
Security Officer
Little River Casino and Resort
Manistee
10.2003 - 07.2009
- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify potential hazards and security breaches.
- Responded promptly to incidents, providing assistance and coordinating with law enforcement.
- Filled in when supervision was not available.
- Performed medical as needed. Wrote reports on incidents.
Education
Manistee High School
Manistee, MISkills
- Point-of-sale operation
- Cash handling
- Customer assistance
- Return processing
- Supervisor/Trainer
Timeline
Cashier
Family Fare Supermarket
08.2024 - 11.2025
Head Teller/Customer Service Representative
Filer Credit Union
07.2009 - 01.2024
Security Officer
Little River Casino and Resort
10.2003 - 07.2009
Manistee High School