Lee Robbins
Phoenix,AZ
Summary
Dynamic cashier with proven expertise at Frys Food, excelling in transaction accuracy and customer service excellence. Enhanced customer satisfaction through effective conflict resolution and personalized service, contributing to a significant decrease in queue times. Recognized for strong teamwork and adaptability, consistently promoting store promotions to drive sales.
Overview
2
2
years of professional experience
Work History
Cashier
Frys Food
Phoenix, AZ
02.2022 - 01.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled returns and exchanges in accordance with company policies.
- Implemented best practices for maintaining cleanliness and organization in checkout areas.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced shopping experience, provided product information and location assistance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Reduced processing errors by meticulously following transaction procedures.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved efficiency, organized checkout area for optimal workflow.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Peary
Rockville, MDSkills
Customer service
Cash handling
Point-of-sale operation
Transaction accuracy
Sales promotion
Product knowledge
Team collaboration
Conflict resolution
Payment processing
Return processing
Workflow optimization
Cleaning standards
Customer engagement
Problem-solving skills
Multitasking ability
Store policy compliance
Productivity enhancement
Communication skills
Customer assistance
Work ethic and integrity
Patience and empathy
Cleaning and sanitizing
Time management skills
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Professionalism and courtesy
Cash register systems
Cash management
Cash handling expertise
Refunds and exchanges
Issue resolution
Refund handling
ID verification
Attention to detail
Order packaging
Decision making aptitude
Sales expertise
Retail merchandising
Product recommendations
Returns processing
Point of sale operation
Point-of-sale system operation
Records maintenance
Fraud prevention awareness
Point of sale proficiency
Loss prevention
Identification checks
Loyalty program promotion
Staff mentoring
Payment posting
Proficient in software
Regulatory compliance
Liquor regulations and compliance
Liquor law compliance
Multitasking and organization
Spirit, wine, and beer expertise
Clear communication
Empathy and patience
Training and onboarding
Complaint resolution
Credit card processing
Basic math
Sales transactions
Upselling techniques
Promotions and discounts
Scanner operations
Financial records oversight
Hospitality and accommodation
Timeline
Cashier
Frys Food
02.2022 - 01.2024
High School Diploma -
Peary