Jessica Duran
Summary
Hardworking Cashier with extensive experience in cash handling, customer service, and inventory management. Achieved high levels of accuracy and efficiency in financial transactions while fostering positive customer interactions and team collaboration. Committed to enhancing customer satisfaction through effective communication and proactive problem-solving in fast-paced retail environments.
Overview
10
10
years of professional experience
Work History
Cashier
Casey’s general store
Ashland, NE
12.2025 - Current
- Handled cash, credit, and debit transactions accurately during shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer transactions efficiently at a busy convenience store.
- Guided customers with product inquiries and store navigation to enhance shopping experience.
- Delivered friendly service to foster a welcoming shopping environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed returns and exchanges efficiently, adhering to store policies.
- Maintained cleanliness and organization of checkout area and displays.
- Restocked shelves and merchandise to enhance product visibility for customers.
- Collaborated with team members to ensure smooth store operations.
- Performed various tasks to support team operations.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
Breakfast Attendant/Housekeeper
La Quinta Inn & Suites In
Louisville, Colorado
12.2016 - 04.2017
- Prepared and arranged breakfast items for guest enjoyment each morning.
- Assisted guests with inquiries regarding breakfast options and dietary needs.
- Restocked supplies regularly to ensure availability of food and beverages.
- Monitored food safety standards during meal preparation and serving times.
- Collaborated with kitchen staff to coordinate breakfast service efficiently.
- Set up coffee stations, ensuring fresh coffee was available at all times.
- Engaged with guests to enhance their breakfast experience through friendly service.
- Replenished food items on the buffet line in a timely manner.
- Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
- Performed opening or closing duties by setting up and breaking down workstations.
- Checked expiration dates on all perishable food items prior to stocking buffet line.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
- Monitored temperatures of hot foods throughout shift to ensure freshness.
- Cleaned kitchen equipment according to established procedures after use.
- Demonstrated knowledge of menu items by answering questions regarding ingredients and preparation methods.
- Followed all safety protocols set forth by the restaurant's health department regulations.
- Created food displays according to established standards and replaced dated products with fresh.
- Greeted guests upon arrival and provided menus for breakfast selections.
- Monitored dining spaces to quickly clear and clean tables between guests.
- Responded quickly to any emergencies that may arise during shift.
- Inspected trays prior to serving meals to ensure quality standards were met.
- Set tables for upcoming meals by following food service guidelines.
- Prepared take-out orders for guests when requested.
- Served guests per day at complimentary breakfast station.
- Managed cash register transactions accurately while providing change when necessary.
- Communicated effectively with hotel management and staff to resolve any issues promptly.
- Ensured coffee machines and other equipment were functioning properly and clean.
- Compiled daily reports on guest attendance and satisfaction levels for management review.
- Prepared and served daily breakfast buffet for hotel guests, ensuring a variety of options were available.
- Coordinated with kitchen staff to ensure timely preparation and availability of fresh items.
- Assisted in planning and executing special events or holiday breakfast services.
- Implemented changes to the breakfast menu based on guest feedback and seasonal availability.
- Managed inventory and placed orders for supplies to avoid shortages.
- Recorded and reported any food wastage to minimize losses.
- Maintained cleanliness and organization of breakfast area, kitchen surfaces, and utensils.
Education
Arapahoe Public School
Arapahoe , NESkills
- Cash handling
- Customer service
- Food safety compliance
- Inventory management
- Point of sale operations
- Team collaboration
- Time management
- Problem resolution
- Effective communication
- Attention to detail
- Sales support
- Guest engagement
- Organizational skills
- Conflict management
- Credit card processing
- Process improvement
- Liquor regulations and compliance
- Visual merchandising
- Point-of-sale system
- Sales transactions
- Cash management
- Reliability and punctuality
- Inventory control
- Returns processing
- Cash register operation
- Upselling techniques
- Issue resolution
- Time management
- Records maintenance
- POS systems
- Payment processing
- Data entry
- Order verification
- Professionalism and courtesy
- Report management
- Basic math
- Cash handling expertise
- Hospitality and accommodation
- Customer assistance
- Loss prevention
- Liquor law compliance
- Written and verbal communication
- Order processing
- Customer service
- Cleaning procedures
- Retail merchandising
- Conflict management
- Payment processing
- Inventory restocking
- Product knowledge
- Payment collection
- Cash register systems
- Daily reporting
- Transaction handling
- Product recommendations
- Product restocking
- Point of sale proficiency
- Spirit, wine, and beer expertise
- Drawer balancing
- Regulatory compliance
- Fraud prevention
- Promotions and discounts
- Refund handling
- Order packaging
- Point-of-sale operation
- Mentoring staff
- Gift card processing
- Staff training
- Loyalty program promotion
- Currency counting
- Merchandise restocking
- Expense tracking
- Report preparation
- Sales support
- Online orders preparation
- Complex problem-solving
Languages
English
Full Professional
Timeline
Cashier
Casey’s general store
12.2025 - Current
Breakfast Attendant/Housekeeper
La Quinta Inn & Suites In
12.2016 - 04.2017
Arapahoe Public School