Lehlani Feliciano
Allentown,PA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
2
2
years of professional experience
Work History
Cashier
Crazy for Closeouts
Lehighton, Pennsylvania
12.2024 - 04.2025
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Team lead
Wawa
Allentown
08.2023 - 11.2024
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Provided support to junior staff during peak periods of workloads.
- Ensured compliance with industry standards and regulations.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Identified opportunities for process improvements, implementing changes when required.
- Trained new staff in relevant processes and procedures.
- Developed strategies to increase team productivity and improve customer service levels.
- Monitored team performance against targets, taking corrective action where necessary.
- Delegated tasks appropriately according to individual skill sets.
- Delegated daily tasks to team members to optimize group productivity.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with management team to implement new work procedures or policies.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Completed daily quality assurance duties to provide feedback for improvements.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained daily inventory to facilitate successful material distribution.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Analyzed key performance indicators to identify effective strategies.
- Set specific goals for projects to measure progress and evaluate end results.
- Assessed company operations for compliance with safety standards.
Skills
- Cash handling
- Customer service
- Inventory management
- Point-of-sale operation
- Team leadership
- Process improvement
- Performance appraisal
- Staff training
- Effective communication
- Conflict resolution
- Problem solving
- Time management
- Adaptability to change
- Attention to detail
- Order taking
- Expense tracking
- Scanner operations
- Payment collection
- Point of sale operation
- Basic math
- Team collaboration
- Multitasking and organization
- POS systems
- Sales expertise
- Transaction handling
- Financial records oversight
- Online orders preparation
- Fraud prevention awareness
- Point-of-sale system operation
- Identification checks
- Customer relations
- Professionalism and courtesy
- Loyalty program promotion
- Product restocking
- Cash register systems
- Cleaning and sanitizing
- Merchandise restocking
- Inventory control
- Cash handling and management
- Records maintenance
- Currency counting
- Patience and empathy
- Organizational growth
- Refund handling
- Sales techniques mastery
- Product knowledge
- ID verification
- Drawer balancing
- Money handling
- Cash register operation
- Checkout monitoring
- Retail merchandising
- Time management skills
- Regulatory compliance
- Payment processing
- Reliability and punctuality
- Product recommendations
- Decision making aptitude
- Training and onboarding
- Order packaging
- Complex Problem-solving
- POS system operations
- Cash drawer balancing
- Customer assistance
- Hospitality and accommodation
- Credit card processing
- Purchase assistance
- Empathy and patience
- Order verification
- Cash management
- Refunds and exchanges
- Inventory restocking
- Ordering and stocking
References
References available upon request.
Timeline
Cashier
Crazy for Closeouts
12.2024 - 04.2025
Team lead
Wawa
08.2023 - 11.2024