Patricia Trimpey
Lexington,STATE_US
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals. I bring years of experience having started as call center agent in 2012, becoming Team Lead in 2018. Moving to Fraud Analyst in 2021 where I assisted my supervisor with needs of Fraud team. Moved to Supervisor in 2025. I worked on multiple projects with marketing to make sure contract agreements were met. I worked closely with my team to make sure customer satisfaction was prioritized and agents had everything they needed to be successful.
Overview
32
32
years of professional experience
Work History
Customer Service Supervisor
Vitacost.com Inc.
Boca Raton, FL
03.2012 - 05.2026
- Supervised customer service team to ensure high-quality support and efficient resolution of inquiries.
- Developed training programs for staff to enhance product knowledge and improve customer interactions.
- Analyzed customer feedback to identify trends and recommend actionable solutions for service enhancement.
- Monitored key performance indicators to assess team performance and drive continuous improvement efforts.
- Collaborated with upper management to establish strategic goals aligned with enhancing customer experience initiatives.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Coached employees through day-to-day work and complex problems.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
Daycare Owner/Operator
Self-employeed
Lexington NC
06.2000 - 09.2012
- Developed and implemented early childhood education programs tailored to developmental stages.
- Managed daily operations, ensuring compliance with health and safety regulations.
- Supervised staff, fostering a collaborative environment for optimal child care delivery.
- Established effective communication channels with parents, enhancing family engagement in childcare activities.
- Created budgets and managed financial reporting to maintain operational efficiency and profitability.
- Trained and mentored new employees on best practices in child care and development strategies.
- Conducted regular assessments of children's progress, adapting curricula to meet individual needs.
- Oversaw facility maintenance, ensuring a safe and stimulating environment for children to learn and grow.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Implemented effective conflict resolution strategies to address behavioral issues that arose among students, ensuring a harmonious learning environment for all.
- Fostered strong relationships with local schools to facilitate seamless transitions for children entering kindergarten.
- Recruited qualified staff members through rigorous screening processes to maintain a high-quality team of childcare professionals.
- Established partnerships with local businesses to support the daycare center''s growth within the community.
- Implemented professional development opportunities for staff members to enhance their skills and knowledge in childcare practices.
Assistant Teacher
Lexington City Schools
Lexington NC
08.1994 - 06.2000
- Supported classroom management by implementing instructional strategies tailored to diverse learning needs.
- Assisted lead teacher in developing lesson plans aligned with curriculum standards and student goals.
- Facilitated small group activities, promoting collaborative learning and enhancing student engagement.
- Monitored student progress, providing timely feedback to support academic growth and development.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Education
GED -
Davidson County Community College
Lexington NC06-1994
No Degree - Early Childhood Care And Education
Davidson County Community College
Lexington NC08-2001
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Training and mentoring
- Positive and constructive feedback
- Handling escalations
- New hire training
- Escalation management
Accomplishments
- Collaborated with team of 5 in the development of Sports Certified Project.
- Supervised team thru multiple changes in company structue.
- Assisted with putting fraud rules in place to prevent fraudulent orders.
Timeline
Customer Service Supervisor
Vitacost.com Inc.
03.2012 - 05.2026
Daycare Owner/Operator
Self-employeed
06.2000 - 09.2012
Assistant Teacher
Lexington City Schools
08.1994 - 06.2000
No Degree - Early Childhood Care And Education
Davidson County Community College
GED -
Davidson County Community College