Patricia Troutman
Brisbane,United States
Summary
Dynamic leader with extensive experience and proven track record in Retail Management, excelling in customer service and team building. Recognized for enhancing store operations and implementing effective inventory management strategies, leading to improved stock accuracy. Skilled in conflict resolution and performance evaluations, driving continuous improvement and maintaining high standards in merchandising and employee engagement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Career Break
Personal Goal Pursuit
03.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed household errands and other essential duties.
- Demonstrated strong problem solving skills, resolving issues efficiently and effectively.
Flagship General Manager
Glory Chen
10.2011 - 02.2013
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Coordinated special events such as promotions or seasonal displays.
- Trained and supervised staff, fostering a team-oriented environment focused on performance and development.
- Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
- Created, monitored and adjusted schedules for store personnel.
General Manager
Louis Vuitton Americas
06.2005 - 07.2009
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Delegated work to staff, setting priorities and goal.
- Monitored inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports.
- Provided guidance and coaching to team members on how to improve their job performance.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Held exit interviews and documented information discussed with employees.
- Implemented corrective action plans when necessary to address any deficiencies or non-compliance issues.
- Conducted regular audits of merchandise stock levels and monitored cash handling practices.
- Apprehended and detained shoplifters according to legal and company policies.
- Monitored employees entering and leaving property, inspecting parcels or packages.
- Created window and in-store displays and managed store overall appearance.
Leather Goods Manager
Louis Vuitton Americas
04.2002 - 05.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Recruited and hired qualified candidates to fill open positions.
- Monitored staff performance and addressed issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed inventory levels to meet demand with overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Conducted performance evaluations, providing feedback and coaching for team development.
General Manager
Pottery Barn
04.2001 - 03.2002
Education
Associate of Arts - Fashion Merchandising
Brooks College
Long Beach, CA06-1989
Skills
- Customer service
- Inventory management
- Visual merchandising
- Recruitment, hiring, and training
- Team building
- Problem-solving
- Event Coordination
- Staff scheduling
- Performance evaluations
- Staff management
- Store operations
- Incident reporting
Certification
- Villanova University, Certificate, Human Resource Management, 2016
- Villanova University, Certificate, Mastering Organizational Effectiveness, 2016
- Villanova University, Certificate, Essentials of Contract Management, 2016
- Villanova University, Certificate, Master Certificate in Human Resource Management, 2016
Monogram Contest Award Winner, 2005
My team sold the most monogram leather goods in my offer and I won a trip to Paris. I visited the Louis Vuitton family home and special order department in Asnières. In Paris, I visited the leather goods design department and presented a bag design to the design team. In an unmarked highly secretive location, I toured the workshop where they produce the monogram and multicolor canvas. I visited the Louvre and Musée d' Orsay with emphasis on the Art Nouveau period. I met the retail teams in Paris. When I returned, I gave a presentation to my team detailing my trip and shared new product information.
Timeline
Career Break
Personal Goal Pursuit
03.2013 - Current
Flagship General Manager
Glory Chen
10.2011 - 02.2013
General Manager
Louis Vuitton Americas
06.2005 - 07.2009
Leather Goods Manager
Louis Vuitton Americas
04.2002 - 05.2005
General Manager
Pottery Barn
04.2001 - 03.2002
Associate of Arts - Fashion Merchandising
Brooks College
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