Patricia Trujillo

• Monitored health and wellness, reporting changes to family for timely intervention.
• Prepared nutritious meals tailored to dietary needs, enhancing overall health and satisfaction.
• Provided companionship, fostering emotional well-being through engaging conversations and activities.
• Coordinated transportation for appointments and social events, promoting independence and mobility.
• Enhanced client comfort by providing compassionate and attentive care in a private home setting.
• Provided essential personal care services such as bathing, grooming, dressing, toileting assistance, ensuring dignity and respect at all times.
• Assisted clients with mobility challenges, utilizing adaptive equipment and techniques to promote safe movement within the home environment.
• Maintained client confidentiality and privacy in accordance with HIPAA regulations and professional standards of practice.

• Lead receptionist which included overseeing front desk staff and ordering supplies
• Managed patient records using electronic health record (EHR) systems, ensuring accuracy and compliance with regulations.
• Coordinated patient appointments, enhancing scheduling efficiency and minimizing wait times.
• Facilitated communication between patients and dental staff, improving service delivery and patient satisfaction.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Greeted and assisted patients with check-in procedures.
• Provided excellent customer service to patients and medical staff.
• Engaged with patients to provide critical information.
• Processed payments for patients

• Managed cash flow, balancing tills and resolving discrepancies efficiently.
• Implemented process improvements that increased transaction accuracy and reduced wait times.
• Trained and mentored team members to enhance customer service skills and operational efficiency.
• Supervised daily banking operations, ensuring compliance with policies and procedures.
• Analyzed performance metrics to identify trends and optimize workflow within the branch.
• Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
• Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
• Streamlined teller operations for improved efficiency and reduced wait times.
• Managed high-volume transactions during peak periods while maintaining composure under pressure.
• Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
• Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
• Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
• Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Led team of tellers to exceed sales goals through cross-selling products and services.
• Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
• Counted, verified and handled bank deposits and armored car transactions.
• Executed wire transfers, stop payments and account transfers.
• Cross-sold credit cards, loans and other bank products.

• Cashiering and bag groceries in support of the front-end cashiers.
• Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
• Oversaw cashier operations, bookkeeping, and security.
• Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
• Maintained strong customer relations and effective customer service standards.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
• Evaluated employee performance and made recommendations for improvements.
• Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
• Created, prepared, and delivered reports to various departments.
• Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
• Opened and closed location and monitored shift changes to uphold successful operational strategies and maximize business success.
• Maintained an open door policy so employees always felt supported and appreciated

General Studies