Summary
Overview
Work History
Skills
Timeline
Generic

Patricia Tufts

Edinboro,PA

Summary

Outgoing office administrator with several years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.

Overview

16
16
years of professional experience

Work History

Office Administrator

H & H Machined Products
Erie, PA
04.2022 - Current
  • Coordinated and managed daily administrative operations of the office.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Organized and maintained filing systems, including electronic databases and records.

Working Foreman/Test Dept.

Airborn
Lake City
03.2016 - 03.2021
  • Organized daily workloads for crew members, delegating tasks as necessary.
  • Created detailed reports outlining project progress and issues encountered during work hours.

Assembler

Heatron, Inc.
Erie, PA
06.2013 - 10.2015
  • Notify supervisors of any potential issues that may cause delays in production schedules.
  • Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
  • Provide feedback on design changes that could improve efficiency of the production line.
  • Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
  • Assemble components according to specifications using hand tools, power tools, and other equipment.
  • Maintain a clean work area by sweeping up debris from assembly operations.
  • Test assembled products for accuracy and functionality prior to final packaging.
  • Align components for proper fit and adjust as necessary during the assembly process.
  • Perform minor repairs on defective parts or products during the assembly process.

Service Manager/Training Manager

Scott Enterprises
Erie, PA
04.2011 - 12.2012
  • Resolved customer complaints quickly and effectively.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Trained new employees on the use of customer relationship management software systems.
  • Created standard operating procedures for all service functions.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.

Department Manager/Customer Service Manager

Walmart
Erie, PA
04.2008 - 04.2011
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Handled shift overstock, restocking and inventory control.

Skills

  • Self-motivated
  • Workforce Management
  • Customer Engagement
  • Mail handling
  • Telephone reception
  • Administrative Support
  • Database entry
  • Document Scanning
  • Digital Archiving
  • Data Entry
  • Clerical Support
  • Able to work alone or as a team
  • Very good at multi-tasking and prioritizing
  • Detail oriented
  • Organized
  • Dependable, reliable and enthusiastic

Timeline

Office Administrator

H & H Machined Products
04.2022 - Current

Working Foreman/Test Dept.

Airborn
03.2016 - 03.2021

Assembler

Heatron, Inc.
06.2013 - 10.2015

Service Manager/Training Manager

Scott Enterprises
04.2011 - 12.2012

Department Manager/Customer Service Manager

Walmart
04.2008 - 04.2011

Similar Profiles

CREATE PROFILE
Patricia Tufts