Patricia Urton
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
6
6
years of professional experience
Work History
Supervisor Patient Access
Ensemble Health Partners (UKHS St. Francis Campus)
11.2024 - Current
- Organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner.
- Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility.
- Works in conjunction with patient access manager to develop and coach staff, creating optimal performance.
- Conducts and oversees orientation and training of all Patient Access staff.
- Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service.
- Assist Patient Access Manager with day-to-day operations.
HIM Specialist
Ensemble Health Partners
07.2022 - 11.2024
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved patient data accuracy by meticulously reviewing and validating medical records and diagnoses.
- Analyzing and protecting digital and traditional medical information. Ensuring compliance with legal and industry standards,
Patient Access Representative
St. Francis Health System
09.2019 - 07.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
Bachelor Science - Management Emphasis HR
University of Phoenix
03.2025
Skills
- MS Office 365
- Workday
- Epic
- Navex
- Paycor
- Teams
- Fast Learner
- Critical Thinker
- Dependable and Responsible
- Proactive Self-Starter
- Time Management
- Organizational Skills
- Team Player
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor Patient Access
Ensemble Health Partners (UKHS St. Francis Campus)
11.2024 - Current
HIM Specialist
Ensemble Health Partners
07.2022 - 11.2024
Patient Access Representative
St. Francis Health System
09.2019 - 07.2022
Bachelor Science - Management Emphasis HR
University of Phoenix
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