Sarah Harris
Vancouver,WA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
OHSU Dornbecher Craniofacial
03.2020 - 09.2020
- Processing and sorting incoming referral pool by priority
- Providing insurance pre authorization before scheduling cranial and cleft lip/palate procedure
- Holding weekly team meetings to discuss returning patients plan
- Daily communication with nurses on operation appointments
Registration Representative
Kaiser Permanente
12.2016 - 04.2018
- Committing to being responsive to patients wants and needs while in the clinic
- Having general knowledge of different depts. in my area
- Communicating directions throughout the 4 buildings on the interstate campus as well as communicating with providers through EPIC
- Checking patients in and collecting co pays/outstanding balances
- Reviewing patient registration documents and explaining terms and conditions
Dental Member Assistant
Kaiser Permanente
09.2016 - 12.2016
- First point of contact for patients at East Moreland Dental
- Assist with check ins & check outs with other DMAs
- Scheduling with EPIC and AXIUM
- PRAP charts for future dental appointments
- Go over copays and fee estimates with patients
- Answer incoming calls and check voicemails
- Fax prescriptions to pharmacies when needed cash handling trained
Personal Banker
US Bank
08.2014 - 09.2015
- Call center customer service environment
- Meeting sales goal for banking products
- Educating customers on products and opportunities depending on their needs
- Taking roughly 90-100 phone calls in a 7 hour day
Billing and Eligibility Specialist
Moda Health
08.2014 - 10.2014
- Assisting customers with setting up insurance for new enrollment
- Auditing submissions for insurance to make sure each individual or family had the correct benefits and coverage based on their specific medical or dental needs
- Office environment
Education
Diploma - Basic Studies Computer
Marshall High School
Portland, OR06-2008
No Degree - Medical Billing And Coding
U.E.I
Ontario06-2011
Skills
- MS Office 365
- Excel
- PowerPoint
- Epic
- EMR
- Optum
- Zoom
- Google Meet
- Skype
- Appointment scheduling
- Pre-authorization processing
- Insurance verification
- Patient registration
What I can offer
- Dedicated
- Leadership
- Personable
- Responsible
- Reliable
- Ambitious
- Punctual
Timeline
Patient Access Specialist
OHSU Dornbecher Craniofacial
03.2020 - 09.2020
Registration Representative
Kaiser Permanente
12.2016 - 04.2018
Dental Member Assistant
Kaiser Permanente
09.2016 - 12.2016
Personal Banker
US Bank
08.2014 - 09.2015
Billing and Eligibility Specialist
Moda Health
08.2014 - 10.2014
Diploma - Basic Studies Computer
Marshall High School
No Degree - Medical Billing And Coding
U.E.I