Alarica Gibson
Winter Garden,FL
Summary
A professional, loyal, and dedicated individual, with ambition to succeed in any environment. I am seeking a stable position which will allow me to obtain long term employment and utilize my expertise.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
AssistRx
Orlando, FL
05.2021 - 10.2024
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Educated patients about financial policies and procedures at facility; explained benefits of various payment options available.
- Ensured all required forms were completed accurately prior to patient visit.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Reviewed patient medical history documents prior to appointment
Customer Service Representative
TTEC
ORLANDO, FL
04.2018 - 05.2021
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Refill medication
- Register customers
Education
High School Diploma -
Ocoee High School
Ocoee, FLSkills
- Excellent organizational skills
- Able to work independently and as a team member
- Professional and personable in relating to clients and co-workers
- Self-motivated; able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines
- Ability to remain calm, patient as well as productive in a fast-paced environment
- Proficient in MS Windows, MS Word, MS Excel, MS PowerPoint, MS Office, Atlas/Turbo Cap/NICE Interaction Management
Timeline
Patient Access Specialist
AssistRx
05.2021 - 10.2024
Customer Service Representative
TTEC
04.2018 - 05.2021
High School Diploma -
Ocoee High School