Amy Ciaccio
Eatonton,GA
Summary
Dedicated and compassionate Medical Patient Care Representative with 20+ years of experience providing Exceptional patient support and administrative assistance in a healthcare setting. Adept at handling patient inquiries, scheduling appointments, and insuring a positive patient experience. Seeking to leverage strong communication and organizational skills to contribute to a dynamic team.
Overview
15
15
years of professional experience
Work History
Patient Access Specialist
Endeavor Health
07.2009 - 06.2024
- Greets and accurately registers patients in EMR (Electronic Medical Records) System verifying essential billing, insurance, and demographic information
- Manage patient records, insurance information accurately and confidentiality in compliance with HIPPA regulations
- Provide compassionate support to patient and their families, addressing concerns and insuring a positive experience
- Handle all patient/doctor questions or problems concerning medical records via phone or in person
- Coordinate scheduling of patient appointments (phone and in-person requests)
- Answering incoming phone calls and directing accordingly
Education
High school diploma -
Adlai E Stevenson High School
Lincolnshire, IL06.1994
Skills
- Excellent inner personal and communication skills
- Proficient in medical and insurance terminology
- Ability to multi-task and prioritize in a fast-paced environment
- Customer service
- Medical terminology
- Medical office
- Front desk
- Phone etiquette
- Medical receptionist
- Medical records
- Organizational skills
- Time management
- Insurance verification
- HIPAA Compliance
Additional Information
Epic, Systoc, Microsoft Word, Excel, Outlook, and Internet
Timeline
Patient Access Specialist
Endeavor Health
07.2009 - 06.2024
High school diploma -
Adlai E Stevenson High School