JANAE' JOHNSON
Murfreesboro ,TN
Summary
My expertise lies in providing exceptional customer service and my proficiency in the medical industry is commendable. I constantly strive to enhance my work by embracing constructive feedback and have a strong passion for continuous learning and expanding my knowledge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Tennessee Retina
Murfreesboro, TN
06.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Successfully sent patient referrals back and fourth to other providers
- Can successfully navigate nextech as well as Athena with no issues
- Drove to different citing within Tennessee to help where help was needed
Customer Service Representative
T-MOBILE
10.2021 - 05.2023
- As a Customer Care Representative, I was branded with what it truly meant to care for customers and make sure they were satisfied what reviving back-to-back phone calls with rare available in between Whether it was helping fix a hardware issue with their device, making sure the bill was paid or setting up an arrangement, selling the latest model phone, or answering billing questions, I could confidentially say customers were always satisfied.
- Self-managed and abided by company policy to make sure they all got the customer service they were warranted as well as being in the know with the most recent promotional offers
- Assisted customers with questions
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Assisted customers with a warm and professional attitude
- Processed orders, exchanges, refunds, and customer transactions
- Managed customer accounts
- Assisted with technical support duties
- Performed data entry for customer information
- Handled billing issues and order inquiries
Medical Assistant
FAMILY PRACTICE PARTNERS
06.2020 - 10.2021
- As a Medical Assistant at a family practice, my job consisted of doing a lot of everything every day
- Worked the role of the Receptionist by scheduling patients and answering calls in downtime, triaging patients (also on telemedicine calls)
- getting their vitals and inserting them into their chart along with starting up their notes for the Doctor
- Had the skills required to refer patients and make requisitions to meet their needs, whether they needed to schedule a colonoscopy or go get a mammogram
- Phlebotomy work was done, drew blood from patients as well as entering their orders into the computer
- A typical day consisted of all of those listed above as well as charting, patient documentation, doing urinalysis,’ giving injections, assisting in Pap smears, honoring refill requests within EMR, and calling pharmacies
- Was the first one there, opened the office, and was the last (besides the Doctor, that was usually doing dictations at the end of the day) and locked up an ample amount of times
- Performed in-office procedures
- Provided patient care Obtained patient vitals Performed blood draws
- Triaged patients
- Responsible for scheduling patients for appointments
- Assisted with insurance verification
- Responsible for back-office duties
- Ordered labs
- Performed phlebotomy
- Escorted patients to exam rooms
- Provided wound care treatment Recorded patient vital signs
- Led patient education
- Answered a high volume of phone calls
- Verified and scheduled patient appointments Responsible for back-office duties
Assistant Manager
RUE21
07.2018 - 12.2018
- Managed employees through training and teaching while reaching daily target goals
- supervising a store so operations run smoothly
- making the store look customer-ready, and most importantly, making sure customers were satisfied and happy
- Obtained the keys to the store and handled cash management
- Supervised associates
- Managed the opening and closing store
- Managed daily reports of transactions Rearranged and detailed store merchandise according to company standards
- Enforced company policies and procedures
Caregiver
SENIOR HELPERS
09.2017 - 12.2018
- As a Sitter, I sat with one person and helped them with everyday activities
- Drove clients to doctor appointments
- took them grocery shopping or anywhere else they needed or wanted to go
- Took care of clients with high fall risks, Alzheimer's patients, and clients that used Hoyer lifts
Caregiver/Personal Assistant
THE RUTHERFORD
01.2016 - 11.2017
- As a Caregiver, I aided senior citizens with mental illnesses such as Alzheimer's, dementia, schizophrenia, and so on, with dressing, toileting, feeding, walking, and more everyday activities Knew how to use a Hoyer lift and a gait belt
Sales Associate
OLD NAVY
09.2016 - 02.2017
- Aided customers in need, folded clothes, neatly organized clothing sections, and worked the cash register
Sales Associate
Journey's
10.2016 - 12.2016
- Stocked, climbed ladders, and worked on persuading customers to buy and upsell
Sales Lead
AEROPOSTALE
08.2016 - 12.2016
- Worked cash register, stocked clothes as well as kept the store nice and tidy Consulted customers and created a good working environment
Arby's Crew Member
ARBY'S
11.2015 - 09.2016
- Mastered all four stations: Upfront (front cash register, cleaned, and managed dining room), Backline (prepared quality sandwiches, cleaned, deck scrubbing, and washed dishes), Drive Thru (quickly managed drive-thru and got and handed out orders correctly), and fry station (dropped fried goods that needed and trashed old par, and restocked freezer)
Education
Associate of Science in Business Administration -
COLORADO TECHNICAL UNIVERSITY
03.2023
Trade School in LPN -
TENNESSEE COLLEGE OF APPLIED TECHNOLOGY
Murfreesboro, TN11.2018
OAKLAND HIGH SCHOOL
Murfreesboro, TN01.2017
Skills
- Care Giver
- Home Health
- Cooking
- Sales
- Management
- Retail Management
- Customer Service
- Key Holder
- Fast Food
- Home Care
- Personal Care
- Training
- Inventory
- Team Building
- Cash Handling
- Customer Service Skills
- Merchandising
- Office Experience
- Dementia Care
- Alzheimer’s Care
- EMR Systems
- Hoyer Lift
- Experience Administering Injections
- Laboratory Experience
- Patient Care
- Phlebotomy
- Order Entry
- Venipuncture
- Laundry
- Triage
- Memory Care
- Personal Assistant Experience
- Medical Office Experience
- Medication Administration
- Medical Receptionist
- Medical Records
- Computer Skills
- Vital Signs
- Nursing
- Medical Terminology
- Quality Assurance
- Account Management
- Call Center
- Athena
- Phreesia
- Nextech
Certification
- ABC License, 06/01/18, 06/01/23
- CPR/First Aid
- CPR/BLS
Timeline
Patient Access Specialist
Tennessee Retina
06.2023 - Current
Customer Service Representative
T-MOBILE
10.2021 - 05.2023
Medical Assistant
FAMILY PRACTICE PARTNERS
06.2020 - 10.2021
Assistant Manager
RUE21
07.2018 - 12.2018
Caregiver
SENIOR HELPERS
09.2017 - 12.2018
Sales Associate
Journey's
10.2016 - 12.2016
Sales Associate
OLD NAVY
09.2016 - 02.2017
Sales Lead
AEROPOSTALE
08.2016 - 12.2016
Caregiver/Personal Assistant
THE RUTHERFORD
01.2016 - 11.2017
Arby's Crew Member
ARBY'S
11.2015 - 09.2016
Associate of Science in Business Administration -
COLORADO TECHNICAL UNIVERSITY
Trade School in LPN -
TENNESSEE COLLEGE OF APPLIED TECHNOLOGY
OAKLAND HIGH SCHOOL