Elizabeth Shaffer

Successful Completion of three separate contracted projects; November 2020-February 2021, November 2021-March 2022, and September 2022-March 2023

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Checked accuracy and completeness of co-pay assistance applications and documents.
• Collected patient demographics and insurance information.
• Contacted insurance companies to determine eligibility for benefits
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
• Provided excellent customer service to patients and medical staff while facilitating communication between the two parties

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Relieved classroom teacher during breaks and maintained order and structure in classroom.

• Provided exceptional customer service during phone interactions, addressing concerns with empathy and professionalism.
• Helped train new office staff members, fostering a supportive team environment and promoting best practices in patient care.
• Maintained accurate electronic health records to facilitate seamless information sharing among healthcare professionals.
• Coordinated referrals to specialists, optimizing patient access to specialized care.
• Performed various administrative tasks by filing, copying and faxing documents.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Received and routed laboratory results to correct clinical staff members.