Business Owner
LEAH VANCE
Something Special VA, LLC
Lebanon,VA
15
years of professional experience
Customer service and operations professional with experience in patient access, business management, and team support. Brings a strong background in insurance verification, payment processing, registration accuracy, and relationship building while helping improve service, organization, and day-to-day workflow.
Work History
Patient Access Specialist
1 Year 8 Months- Checked insurance eligibility and benefits before patient visits.
- Collected copays and handled payments at point of service to keep financial records accurate.
- Explained registration steps and financial policies to patients.
- Worked with clinical and billing teams to quickly fix access issues and improve patient experience.
- Reviewed patient demographics to keep registration and insurance information accurate in computer system.
- Handled billing questions and set up payment plans to improve customer satisfaction and financial clarity.
- Followed HIPAA privacy and security rules while handling patient information.
- Completed insurance forms and other claim paperwork.
- Spoke with patients with compassion while keeping medical information private.
- Answered telephones and routed calls to proper medical or administrative staff.
- Guided patients through consent forms and other required medical documents.
- Addressed patient questions and concerns in a timely and empathetic manner.
- Managed patient check-in process with accurate entry of personal and insurance information.
Business Owner
7 Years 2 Months- Manage the daily operations related to customer service, inventory management, and marketing.
- Negotiate contracts and agreements with vendors and customers.
- Establish and maintain business relationships with local suppliers and customers to source stock.
- Maintain up-to-date records of business transactions using accounting software such as QuickBooks.
- Managed bookkeeping for customer accounts, ensuring accurate record-keeping.
- Ensured business compliance with regulations and maintained necessary licensing.
- Scheduling of events such as auctions, booked sales and estate sales.
- Handling all business finances, records, bills, cashiering and clerking.
Manager
9 Months- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Mentored and trained new employees on company policies and procedures.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Offered constructive feedback to team members, boosting overall job performance.
- Managed fleet of Loaner Vehicles for the Service Department
- Maintained records for vehicles
- Performed detailed inspections
- Maintained that my department stay in sync with all other involved departments, including sales and service.
- Created and maintained customer accounts and relations as well accounts payable
- Handled insurance claims and ensured their completion
Manager
4 Years 7 Months- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
- Ensured that all facility safety, rules, regulations, and licensing stipulations were followed by employees and customers
- Maintaining customer accounts as well as accounts payable
- Handled Employee scheduling
- Handled customer event scheduling
- Maintained records keeping
- Maintained supplies and stock, as well as ordering and shopping weekly
Assistant Secretary
4 Months- Handling and maintaining customer accounts
- Organizing business records with sensitive information
- Developed and maintained effective filing systems for confidential documents and records.
- Helped secretary coordinate dissemination of meeting notes, important memos and reports.
Customer Service Cashier
6 Months- Maintained high standards of customer service during high-volume, fast-paced operations.
- Performed store opening and closing duties as required.
- Built positive relationships with customers by providing friendly and helpful service.
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register.
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
- Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.
- Answered incoming calls promptly and professionally following established guidelines.
Skills
Customer service
Driven and determined
Attention to detail
Business planning
Relationship building
Operations management
Social media marketing
Customer relations
Team collaboration and leadership
Purchasing and planning
Quality assurance
Strategic Decision-making
Task delegation
Accounting management
Financial management
Vendor relationship management
Employee training
Bookkeeping
Contract management
Coaching and mentoring
Incident response
Process improvement
Verbal and written communication
Organizational skills
Multitasking Abilities
Multitasking
Decision-making
Effective communication
Time management
Problem-solving
Professionalism
Time management abilities
Reliability
Problem-solving abilities
Customer service management
Customer retention
Excellent communication
Scheduling
Adaptability and flexibility
Insurance eligibility
Patient registration
HIPAA compliance
Payment processing
Claims processing
Account reconciliation
Front desk operations
Verbal communication
Conflict resolution
Problem solving
Medical terminology
Co-payment collection
Health information obtainment
Healthcare software
Professionalism and ethics
Insurance verification
Fee collection
Documentation accuracy
Electronic health records
Patient identity verification
Money handling
Patient check-in
Data entry
Multitasking and organization
Strong empathy
Timeline
Patient Access Specialist
Ensemble Health Partners
03.2025 - CurrentRead More
Business Owner
Something Special VA, LLC
09.2019 - CurrentRead More
Manager
BMW Northwest of Owings Mills
01.2017 - 10.2017Read More
Manager
Kiddie Crusoe
05.2012 - 12.2016Read More
Assistant Secretary
MBR Construction
01.2012 - 05.2012Read More
Customer Service Cashier
Rack Room Shoes
06.2011 - 12.2011Read More