Patricia Valadez
Corpus Christi,TX
Summary
Skilled in patient care and administrative efficiency, with a proven track record in enhancing patient experiences and optimizing healthcare operations. Expertise in team coordination and process improvement. Demonstrated ability to implement effective solutions that streamline workflows and improve service delivery.
Overview
25
25
years of professional experience
Work History
Patient Care Assistant
Del Mar College - Corpus Christi
Corpus Christi, Texas
10.2024 - Current
- Documented patient information accurately in electronic health records and verified updates.
- Greeted patients warmly while managing front desk operations effectively.
- Scheduled appointments and cleanings using practice management software to optimize efficiency.
- Answered phone calls, addressed patient inquiries, and confirmed visits promptly.
- Assisted dental staff with patient flow during procedures to enhance service delivery.
- Maintained cleanliness and organization of waiting area and reception desk.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Performed administrative tasks including filing, report preparation, and supply ordering.
Office Manager
Bay Area Denture & Dental Center
Corpus Christi, Texas
01.2020 - 09.2024
- Streamlined daily office operations to enhance workflow efficiency.
- Coordinated patient scheduling to optimize appointment availability and minimize wait times.
- Managed inventory of dental supplies and equipment, ensuring adequate stock levels for uninterrupted operations.
- Assisted in staff training to elevate customer service standards.
- Implemented office procedures to enhance organization and streamline workflow.
- Handled patient inquiries, resolving issues promptly and professionally.
- Maintained digital records for patient files and billing information.
- Collaborated with dental professionals to support treatment planning and execution.
Office Coordinator
Everhart Dental
Corpus Christi, Texas
01.2019 - 12.2019
- Coordinated office activities to optimize workflows across departments.
- Managed scheduling and organized meetings for executive leadership team, enhancing time management.
- Assisted with budgeting processes and tracked expenses for office operations.
- Developed and implemented office policies that enhanced administrative efficiency.
- Facilitated communication between staff, promoting seamless information flow.
- Maintained compliance by organizing records and files according to standards.
- Created filing systems for both paper and electronic documents.
- Promptly followed up on customer inquiries via phone or email.
Office Manager
Anna C. Ashley, DDS, PA
Corpus Christi, Texas
01.2001 - 12.2018
- Developed and implemented office procedures to enhance organization and streamline operations.
- Streamlined daily office operations to enhance workflow efficiency.
- Coordinated patient scheduling to maximize appointment availability and enhance service delivery.
- Managed inventory of dental supplies and equipment to maintain stock levels and support operations.
- Managed front desk operations, greeting visitors and directing them appropriately.
- Handled patient inquiries, resolving issues promptly and maintaining professionalism.
- Maintained digital records of patient files and billing information accurately.
- Supervised staff, organized schedules, and delegated tasks effectively.
Education
Associate of Arts - Health Studies
Del Mar
Corpus Christi, TX08-1991
Skills
- Electronic health records management
- Patient scheduling
- HIPAA compliance
- Practice management software
- Inventory management
- Inventory control
- Customer service excellence
Timeline
Patient Care Assistant
Del Mar College - Corpus Christi
10.2024 - Current
Office Manager
Bay Area Denture & Dental Center
01.2020 - 09.2024
Office Coordinator
Everhart Dental
01.2019 - 12.2019
Office Manager
Anna C. Ashley, DDS, PA
01.2001 - 12.2018
Associate of Arts - Health Studies
Del Mar