Summary
Overview
Work History
Education
Skills
Leadershipprinciples
Activities
Timeline
Generic
Patricia Valentine

Patricia Valentine

Memphis,TN

Summary

Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.

Overview

31
31
years of professional experience

Work History

PROCESS ASSISTANT

AMAZON
09.2020 - Current


  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Conducted training and change management processes to improve operations.
  • Participated actively in company-sponsored kaizen events, driving continuous improvement efforts and facilitating team building activities.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Developed standard operating procedures and document workflows to drive current and future processes.

PROBLEM SOLVER

AMAZON
11.2018 - 09.2020
  • As a problem solver my job was to identify shipping issues, deep diving to find the root cause to help eliminate problems and implementing solutions, while evaluating the effectiveness.
  • Defined problem to identify, prioritize and select alternatives.

Technician

Pharmedium
10.2015 - 11.2018
  • Scan, Process, and Pack pharmaceuticals to be shipped to hospitals and clinics
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

Floral Merchandiser

Native Wholesale
06.2006 - 08.2015
  • Contract work facilitating sales and serving as liaison between management and customers at Costco Wholesale Store in Memphis, TN
  • Enhanced customer satisfaction by providing personalized floral arrangement recommendations based on individual preferences and needs.
  • Maintained accurate records of all transactions, inventory levels, and special requests to ensure seamless communication among team members.
  • Provided exceptional customer service by addressing inquiries, concerns, and feedback in a timely and professional manner.

Orientation Assistant/Recruiting Processor

Swift Transportation
02.2002 - 06.2006
  • Provided clerical and administrative support to ensure that drivers were provided with positive customer service to meet their needs and company needs in an effective and efficient manner
  • Processed over-the-road driver applicants for hire.
  • Optimized storage space utilization, diligently managing both physical archive organization and digital file management systems.
  • Demonstrated strong attention to detail, promptly identifying errors in scanned images and taking corrective action as necessary.
  • Maximized productivity with proficient use of advanced imaging equipment and software tools.

Administrative Assistant/Office Manager

The Fishel Company
05.1998 - 02.2002
  • Performed administrative and office support activities
  • Fielded telephone calls, received and directed visitors, filed, and data entry.

Accounting Representative

Adam's Mark Hotel
02.1998 - 05.1998
  • Processed and maintained customer accounts
  • Assisted with complaints, reservations, account questions, billing, cancellations, and other queries.

Imaging Clerk/Receptionist

Inventory Locator Service
01.1993 - 02.1998
  • Operated multi-line phone system
  • Managed the transfer of paper documents into electronic files
  • Scanned and uploaded images
  • Data entry.

Education

High School Diploma -

West Marion High School
Foxworth, MS
01.1985

Skills

  • Safety Management
  • Workflow Management
  • Assignment Delegation
  • Management Support
  • Attendance Tracking
  • Process Documentation
  • Production deadline management
  • Multitasking and Time Management
  • Clear Communication
  • Fast Learner
  • Workflow Planning
  • Critical Thinking

Leadershipprinciples

  • Earn Trust
  • Quick Learner
  • Think Big
  • Invent and Simplify
  • Deliver Results

Activities

During my time as a Process Assistant at Amazon, I have learned a lot while implementing a standard work process conducting safety circles and instacleans on a weekly basis.

Timeline

PROCESS ASSISTANT

AMAZON
09.2020 - Current

PROBLEM SOLVER

AMAZON
11.2018 - 09.2020

Technician

Pharmedium
10.2015 - 11.2018

Floral Merchandiser

Native Wholesale
06.2006 - 08.2015

Orientation Assistant/Recruiting Processor

Swift Transportation
02.2002 - 06.2006

Administrative Assistant/Office Manager

The Fishel Company
05.1998 - 02.2002

Accounting Representative

Adam's Mark Hotel
02.1998 - 05.1998

Imaging Clerk/Receptionist

Inventory Locator Service
01.1993 - 02.1998

High School Diploma -

West Marion High School

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Patricia Valentine