Patricia Vigil
Rio Rancho
Summary
I am a results-driven administrative professional with 35+ years of proven success in medical front desk operations, customer service, and administrative support. My experience across state government, law enforcement, and private healthcare environments has strengthened my ability to manage complex tasks, support diverse teams, and deliver exceptional service. I thrive in fast-paced settings, work independently with confidence, and bring a strong commitment to accuracy and patient care. I’m now looking for the next opportunity to broaden my expertise and make a meaningful impact.
Overview
42
42
years of professional experience
Work History
Court Clerk
Sandia Pueblo Tribal Courts
Bernalillo
03.2024 - Current
- Managed daily court operations, facilitating smooth execution of hearings, trials, and court dockets.
- Ensure court operations comply with state and tribal statutes, local rules.
- Prepare and issue summonses, subpoenas, warrants, and notices.
- Verify accuracy of judicial orders before filing or distribution.
- Maintain confidentiality and adhere to ethical and legal standards.
- Processed payments for fines, fees, traffic citations, bonds, and restitution, ensuring accurate financial records.
- Balance daily cash drawers, reconcile financial reports, and prepare deposits.
- Prepare, organize, and maintain case files, motions, orders, warrants, and legal correspondence.
- Schedule hearings, arraignments, pre‑trial conferences, and jury trials.
- Track case progress, deadlines, continuances, and compliance with court orders.
- Served as liaison between court and city/county detention centers and law enforcement, enhancing communication and coordination.
- Train employees on procedures, customer service, and legal requirements.
Operation Support Specialist
US Probation & Pretrial Albuquerque Federal Court House
Albuquerque
06.2022 - 02.2024
- Serve as a communication hub for Court Security Officers, U.S. Probation and Pretrial Officers, and the U.S. Marshals Office, ensuring timely information flow and compliance with all procedures.
- Direct daily operational and security functions for federal offenders, including coordinating visits, processing intakes, and managing releases for individuals in custody or on probation.
- Provide professional guidance to offenders, maintaining a calm, respectful, and authoritative presence during all interactions.
- Delivered administrative support to officers by managing document workflows and streamlining processes for scanning, uploading, and printing.
- Prepared and distributed daily court case calendar, ensuring accurate information flow for administrative staff and officers.
- Maintain accurate tracking of defendants and case-related documentation.
- Supported US Probation Officers with the preparation of sentencing reports by requesting and retrieving arrest records, warrants, and judgments.
Front Desk Registration
Albuquerque ER & Hospital
Albuquerque
12.2021 - 12.2022
- Streamlined patient intake, registering patients, verifying insurance, and processing payments to ensure smooth admissions.
- Enhanced patient experience by maintaining a clean lobby and promptly addressing concerns in coordination with nursing staff.
- Managed multi-line phone systems, ensuring clear communication and support for patients and families.
- Ensured financial accuracy through detailed account audits and daily reconciliation reports.
- Facilitated ongoing care by completing prior authorizations for 72‑hour retention cases.
HIM Tech
Kindred Hospital Albuquerque
Albuquerque
01.2022 - 06.2022
- Oversee comprehensive HIM/medical records responsibilities for deceased, inpatient, and discharged patients. Review and validate requests from billers, law firms, and collectors to determine proper release of information in accordance with policy and regulations. Prepare, scan, and quality‑check patient charts for accurate filing and long‑term archiving. Maintain workflow efficiency by monitoring ROI processes and ensuring timely, compliant record distribution.
- Maintained patient health records in compliance with regulatory standards.
- Processed medical documentation using electronic health record systems.
- Ensured accuracy of patient data through regular audits and quality checks.
Registration Clerk/Scheduler
UNMH Communication & Business Center
Albuquerque
01.2020 - 11.2021
- Supported patients and clinical teams by coordinating scheduling for seven specialty clinics and serving as the primary point of contact in a busy ambulatory environment.
- Facilitated appointment scheduling, insurance verification, and registration, ensuring a welcoming and efficient front desk experience for patients.
- Coordinated with hospitals, clinics, and internal departments to promote accurate communication and seamless transitions of care.
- Followed all hospital and departmental policies to protect patient information and uphold service standards.
- Utilized Cerner Millennium, PowerChart, ARMS, TigerConnect, and Zoom to streamline communication and workflow management.
Private Sector/Medical Facilities
01.2010 - 07.2021
- Correctional Medical Services - Administrator
- Christus St. Vincent Family Medicine – Front Desk Registrar
- Santa Fe OB/GYN & Medi Spa/Dr. Martinez – Front Desk Registrar
- Lovelace Women’s Hospital/Cardiology Dept.- Dr. Bendersky – Customer Service Coordinator/Medical Front Desk
- Presbyterian Hospital/Radiology Dept – Scheduler
- United Therapies Ambulatory Center – Front Desk Manager
Assistant to the Warden
NM Correction Dept/ State Penitentiary
Santa Fe
09.2004 - 01.2010
- Supported the Warden, three Deputy Wardens, and administrative staff with executive‑level administrative functions. Utilized strong time management, problem‑solving skills, and strict security protocols to uphold safety standards and maintain an effective, well‑run correctional facility.
New Mexico
State Agencies
Santa Fe
12.1983 - 01.2004
- New Mexico Secretary of State – Human Resource/Benefits
- New Mexico Human Services Dept./Medical Assistance Div.- Administrative Assistant to Deputy Director
- New Mexico Department of Transportation/Traffic Safety Div. – Administrative Assistant
- New Mexico Department of Transportation/Highway Div-District 5 – Radio Communication Specialist
- New Mexico State Radio Communication Center – Radio Communication Specialist II
- NM Public Schools Administration – Carlos Gilbert Elementary/Librarian
- Santa Fe County Sheriff’s Dept. - Dispatcher
- New Mexico State Corporation Commission – Clerk
Education
High School Diploma -
Santa Fe High School
Santa Fe, NM05-1982
Skills
- Organized
- Motivated
- Skilled in various computer programs
- Ability to adapt
- Collaborator
- Dedicated
- Problem solving
- Administrative support
- Customer service
- Records management
References
Available upon request.
Leadership Experience
Successfully led the team to exceed in communicating and team playing while maintaining a professional and pleasant environment and providing excellent customer service.
Communication Skills
Communication is the foundation of effective leadership. Without it, even the strongest strategies fall apart. With it, teams stay informed, engaged, and empowered to deliver results with confidence and consistency.
Languages
Spanish
Professional
Accomplishments
- Letter of Recognition - United Therapies
- Employee of the quarter - US Probation and Pre-trial
Timeline
Court Clerk
Sandia Pueblo Tribal Courts
03.2024 - Current
Operation Support Specialist
US Probation & Pretrial Albuquerque Federal Court House
06.2022 - 02.2024
HIM Tech
Kindred Hospital Albuquerque
01.2022 - 06.2022
Front Desk Registration
Albuquerque ER & Hospital
12.2021 - 12.2022
Registration Clerk/Scheduler
UNMH Communication & Business Center
01.2020 - 11.2021
Private Sector/Medical Facilities
01.2010 - 07.2021
Assistant to the Warden
NM Correction Dept/ State Penitentiary
09.2004 - 01.2010
New Mexico
State Agencies
12.1983 - 01.2004
High School Diploma -
Santa Fe High School