Czelsa Acosta
5003 E Cecelia St Tucson,Az
Summary
Hardworking and reliable professional with experience in customer service, retail, and office support. Skilled at helping customers, handling paperwork, managing inventory, and assisting in court procedures. Known for being a quick learner and staying organized, with strong communication and problem-solving skills. Always focused on providing excellent service and improving team performance.
Overview
5
5
years of professional experience
Work History
Court Clerk
Tucson City Court
07.2023 - Current
- Knowledge of all procedures regarding orders of protections and injunctions against harassment
- Provide customer service by answering phones and forwarding calls, responding to in person and telephone inquiries, explaining procedures, assisting with forms, schedule, logs and notifies appropriate parties regarding hearings
- Process judicial orders, distribute to corresponding parties, input legal service into court management system
- Assist in courtroom proceedings, ensuring all necessary documents are provided to the judicial officer, manage/display digital documents, create a legal recording
Apparel Associate
Dick's Sporting Goods
07.2023 - Current
- Understand customer needs and support their shopping experience
- Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards
- Operate point of sale (POS) system, process payment method, distribute any currency remainder to customer
Cash Management Services Teller
Loomis
04.2023 - 05.2023
- Input count denominations into computerized data entry system
- Separate currency, coin, and check deposits received from bank, ATM, and commercial customers providing accurate count by denomination
- Conduct deposit verification and change order preparation using specialized counting equipment and procedures
Supervisor
Finishline
06.2023 - 03.2023
- Assist in customer relations, inventory control/audits, stockroom, till/point of sale, procedural tasks and paperwork, visual merchandising, opening and closing the store
- Partner with management in planning, implementing, and executing change regarding company initiatives in order to improve organizational performance
- Knowledge of the store's key performance indicators, inventory movement, and sales performance
- Assists management with recruiting and interviewing potential employees
Store Associate
Finishline
12.2021 - 06.2023
- Create connections with customers to better accommodate to their wants and needs
- Perform cashiering, stockroom upkeep, and store upkeep as needed
- Maintain company standards and meet daily personal sales goals
Cashier
Lucky Wishbone
06.2020 - 01.2022
- Provide satisfactory front desk service by greeting and assisting in taking food orders
- Resolve customer complaints while providing relevant information
- Assist other crew members when needed
Education
Business Major -
University of Arizona
Tucson, AZ05.2022
High School Diploma -
Desert View High School
Tucson, AZ05.2021
Skills
- Strong communication
- Problem-solving
- Microsoft Excel proficiency
- Customer service
- Retail
- Office support
- Quick learner
- Organized
Awards
- Top Fundraising Store - Finishline partnered with Louder than Words
- Top Fundraising Store - Finishline partnered with Special Olympics
- Employee of the Month - Finishline
- Guest Service Professional Making Connections - American Hotel and Lodging Association
- Mechanical Design - Solidworks
Languages
Spanish
Native or Bilingual
Timeline
Court Clerk
Tucson City Court
07.2023 - Current
Apparel Associate
Dick's Sporting Goods
07.2023 - Current
Supervisor
Finishline
06.2023 - 03.2023
Cash Management Services Teller
Loomis
04.2023 - 05.2023
Store Associate
Finishline
12.2021 - 06.2023
Cashier
Lucky Wishbone
06.2020 - 01.2022
High School Diploma -
Desert View High School
Business Major -
University of Arizona
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