Patricia Wallace
Pittsburgh,PA
Summary
Dedicated and reliable customer service representative with great active listening, interpersonal skills and complaint resolution. Able to work alone and a great team player. Fast learner and very adaptable.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service / Billing / Shipping Department
Professor Amos Products
Pittsburgh, PA
01.2008 - Current
- Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients
- Keep records of customer interactions, process customer accounts and file documents
- Fostered relationships with customers to expand customer base and retain business
- Assisted in developing promotional materials such as flyers, brochures
- Contacted new and existing customers to outline benefits of products.
- Manages the shipment and receipt of all products, materials, and supplies.
- Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.
- Tracks, traces, and updates the status of incoming and outgoing shipments.
- Maintains a clean, neat, and member-ready area.
- Promptly unloads trucks and deliveries and sorts and stocks receivables.
- Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.
Community Health Worker
PROJECT DESTINY INC.
Pittsburgh, PA
08.2022 - 10.2023
- Educated clients on options to assist in making informed decisions
- Assessed the impact of social determinants of health on patient outcomes
- Provided assistance with completing forms related to public benefits programs
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community
- Helped people enroll in programs, arrange transportation and coordinate paperwork
- Participated in outreach activities such as health fairs or community events
- Acted as an advocate for clients when interacting with insurance companies or government agencies.
Donor Center Technician Biomat Pittsburgh
Pittsburgh
09.2017 - 07.2018
- Conducts pre-donation medical screening in accordance with established guidelines
- Determines Hematocrit (HCT) and Protein via finger stick and use of the hemataStat and refractometer
- Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs
- Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors
- Provides appropriate feedback to ineligible donor candidates
- Ensures all donor screening information is complete and accurate prior to donation
- Ensures donor confidentiality
- Effectively communicates donor medical information to Medical Staff.
Customer Service Aide
FRANK FUHRER WHOLESALE
Pittsburgh, PA
01.2014 - 12.2015
- Handled an average of 70 inbound and outbound call daily
- Ran reports and supplied data to fulfill customer report requirements
- Researched and resolved billing and invoice problems
- Balanced daily cash deposits and bank vault inventory with a zero error rate
- Cross-trained and provided back-up for other customer service representatives when needed.
Education
Everest Institute
Pittsburgh, PASkills
- IcirAccounting
- Order entry
- Customer service
- Account Management
- Cash handling
- CPR
- Organized and Detail-Oriented
- Data Entry
- Cold calling
- Filing
- Stocking
- Relationship Building
- Data Collection
- Computer Proficiency
Certification
- CPR Certification
- CHW
- First Aid Certification
Timeline
Community Health Worker
PROJECT DESTINY INC.
08.2022 - 10.2023
Donor Center Technician Biomat Pittsburgh
09.2017 - 07.2018
Customer Service Aide
FRANK FUHRER WHOLESALE
01.2014 - 12.2015
Customer Service / Billing / Shipping Department
Professor Amos Products
01.2008 - Current
Everest Institute