Patricia Washpon
Greenville,SC
Summary
Dynamic leader and problem-solver with a proven track record at Zaxbys for enhancing team performance and customer satisfaction. Skilled in conflict resolution and workflow improvement, I excel in fostering teamwork and collaboration. Achieved significant improvements in team goal attainment and customer loyalty through innovative solutions and attention to detail.
Overview
8
8
years of professional experience
Work History
Team Leader
Zaxbys
Greenville, SC
01.2023 - 09.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Customer Service Representative
Concentrix
Greenville, SC
09.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Gannett
Greenville, SC
03.2017 - 11.2018
- Ensured timely mail delivery by accurately processing incoming and outgoing mail, including packages and parcels.
- Maintained professional communication with clients and co-workers, ensuring any issues or concerns were addressed promptly and effectively.
- Enhanced customer satisfaction by providing prompt assistance in locating and retrieving mail, packages, or other related items.
- Assisted customers with mailing inquiries and resolved issues promptly, ensuring a positive experience for all clients.
Customer Service Representative
Alorica
Greenville, SC
05.2015 - 08.2016
- Reduced downtime for clients by efficiently diagnosing and repairing faults in telephone systems.
- Improved customer satisfaction by promptly addressing telephone system issues and providing effective solutions.
- Developed customized solutions for clients based on their unique telecommunication requirements and budget constraints.
- Maintained accurate records of work performed, parts used, and time spent on each job for seamless billing processes.
Education
High School Diploma -
Carolina High School
Greenville, SC06.2014
Nail Technology
Donaldson Career Center
Greenville, SC05.2013
Skills
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Team motivation
Performance Improvement
Goal Setting
Daily workflow improvement
Timeline
Team Leader
Zaxbys
01.2023 - 09.2023
Customer Service Representative
Concentrix
09.2020 - 12.2022
Customer Service Representative
Gannett
03.2017 - 11.2018
Customer Service Representative
Alorica
05.2015 - 08.2016
High School Diploma -
Carolina High School
Nail Technology
Donaldson Career Center