Patricia Webb

· Provided oversight of all field events, ensuring they are executed with precision, align with customer expectations, and meet company standards for quality and efficiency.

· Translate customer strategies into actionable field plans and communicate objectives clearly to ensure alignment and accountability at all levels.

· Monitor and evaluate operational performance through in-field visits, audits, and reporting to identify gaps, implement corrective actions, and scale best practices.

· Resolve real-time execution issues, including staffing gaps, equipment shortages, or vendor challenges, to ensure uninterrupted success.

· Responsible for all customer event/promotional execution. Monitor event quality and resolve operational challenges to optimize outcomes and enhance shopper engagement.

· Lead, coach, and mentor a team of Retail Sales Reps; conduct regular performance reviews and guide development plans.

· Identify and develop high-potential team members, ensuring a robust pipeline for internal growth and succession planning.

• Led daily operations, ensuring exceptional customer service and team productivity.
• Trained and mentored staff, fostering skill development and teamwork.
• Resolved customer inquiries effectively, enhancing satisfaction and loyalty metrics.
• Coordinated team schedules to align with peak business hours, maximizing operational efficiency.
• Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
• Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
• Mentored new hires, ensuring proper training in sales techniques, customer service, and store operations.
• Boosted customer satisfaction by providing exceptional service and promptly addressing concerns.
• Managed cash handling procedures, maintaining accurate records of daily transactions and deposits.
• Assisted in the recruitment process by interviewing prospective candidates, identifying top talent for open positions within the retail team structure.
• Provided exceptional services and pleasant shopping experiences to retail customers.