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Patricia Welsch
Peabody,MA
Summary
Focused and reliable team-player bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work. Upbeat server with outstanding coordination and memorization skills. Nine-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service. Customer-oriented. Realtor with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Proudly licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Versatile leader with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
Business development professional prepared to drive significant growth and impact through strategic planning and relationship building. Expertise in identifying market opportunities, managing client relationships, and developing innovative solutions. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Known for exceptional communication, analytical thinking, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Business Development Coordinator
Kelly Volkswagen
Danvers, Ma
07.2025 - Current
- Ranked Top 3 BDC Agent across 9 dealerships based on performance, lead management, and customer engagement
- Managed high volume of inbound and outbound phone calls to assist customers with inquiries, scheduling, and follow-ups
- Scheduled and coordinated client and car sales appointments, ensuring efficient handoff to sales and service teams
- Utilized CRM systems to track customer interactions, update records, and maintain accurate data
- Followed up with leads to increase engagement and support sales conversion efforts
- Provided clear, professional communication to customers with varying needs, including resolving concerns and answering detailed questions
- Maintained organized documentation of customer interactions and appointment activity
- Collaborated with team members to ensure a seamless customer experience across departments
- Demonstrated strong multitasking and attention to detail in a fast-paced, customer-focused environment
Business Development Center
Kelly Nissan of Lynnfield
Lynnfield, MA
05.2023 - 07.2025
- Managed high volume of inbound and outbound phone calls to assist customers with inquiries, scheduling, and follow-ups
- Utilized CRM systems to track customer interactions, update records, and maintain accurate data
- Coordinated appointments between customers and sales/service teams, ensuring efficient scheduling and communication
- Provided clear, professional communication to customers with varying needs, including resolving concerns and answering detailed questions
- Followed up with leads to improve engagement and conversion rates
- Maintained organized documentation of customer interactions and service requests
- Handled high-volume inbound/outbound calls in a fast-paced environment
- Maintained accurate customer records and activity tracking using CRM software
- Strengthened customer engagement through consistent follow-up and relationship-building
- Demonstrated strong attention to detail while managing multiple customer interactions simultaneously
- Collaborated with team members to ensure a seamless customer experience across departments
VIP Bottle Service Waitress
BNEG
Boston, MA
08.2018 - 02.2023
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted with bartending duties during high-volume shifts.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained clean and organized bar area, including bar tables and chairs.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Processed orders and facilitated customer payments using POS system.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed food resources, memorized orders and coordinated service in nine table restaurant.
Bartender/Lounge Server
Strega Ristorante
Woburn, MA
02.2017 - 08.2018
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Waited on up to 24 customers at bar and at 8 table bar area.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
- Trained new bartenders on drink preparation techniques and customer service best practices.
- Built strong relationships with regular customers, enhancing loyalty through personalized service.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Upheld strict regulations for safe alcohol service and food safety.
Real Estate Agent
Cameron
Wakefield, MA
09.2017 - 04.2018
- Represented buyers and sellers of developed and undeveloped properties.
- Followed up with prospective buyers regarding incentives from builders and new developments in the surrounding area.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated contracts on behalf of clients.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
Realtor
Keller Williams
Andover, MA
09.2015 - 08.2017
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue.
- Examined homes for client arrivals after planning open-house events and showings.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Maintained computer systems and provided technical assistance for computer operations for entire office.
- Wrote contracts to outline sales and purchases of residential properties.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Educated clients on changing or updating properties, buying and selling techniques, and processes to maintain curb appeal.
Education
Associate of Arts - Marketing/Business
North Shore Community College
Danvers, MABachelor of Arts - Media And Communications
Salem State University
Salem, MA05-2021
Skills
- VIP experience
- VIP guest relations
- Sales expertise
- Wine service
- Order accuracy
- Menu memorization
Timeline
Business Development Coordinator
Kelly Volkswagen
07.2025 - Current
Business Development Center
Kelly Nissan of Lynnfield
05.2023 - 07.2025
VIP Bottle Service Waitress
BNEG
08.2018 - 02.2023
Real Estate Agent
Cameron
09.2017 - 04.2018
Bartender/Lounge Server
Strega Ristorante
02.2017 - 08.2018
Realtor
Keller Williams
09.2015 - 08.2017
Associate of Arts - Marketing/Business
North Shore Community College
Bachelor of Arts - Media And Communications
Salem State University