Patricia Westbrook

• Managed large-scale projects and introduced new systems, tools, and processes to achieve business objectives.
• Evaluated hiring, firing, and promotions requests for a team of 30 located in the US, Canada and India
• Created and analyzed reports, records and directives to obtain data required for planning department activities.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Implemented and developed operational metrics, policies and procedures.
• Executed appropriate staffing and budgetary plans to align with business forecasts and come in under budget the last three years.

• Managed inventory and receiving operations to maintain optimal stock levels in appliance and plumbing departments.
• Communicated with managers of other departments to maintain transparency.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.

• Prepared product performance reports by collecting data on customer feedback and reported failure rates.
• Recommended replacement parts and upgrade options based on customers' specific needs.
• Performed diagnosis of picture framing technique and equipment failures via phone-based consultation.

Challenge Supervisor

Assisted counsel by obtaining reaffirmations for clients