Patricia Williams

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Provided supervision for elementary students attending the afterschool program.
• Assisted with homework, monitoring during free-time, field trips, and lunch duty.
• Proven ability to learn quickly and adapt to new situations.

· Data Entry

• Participated in ongoing training opportunities to stay current on industry
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

Communication

• · Enhanced customer satisfaction by efficiently addressing and resolving inquiries.

Customer Service Experience

• Standards and best practices for customer service excellence

Great Time Management Skills

• · Managed multiple tasks simultaneously while maintaining focus on quality customer care.

Active Listening

• · Fostered a supportive learning environment among peers through open communication channels about challenging cases or new ideas.
• · Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Answered customer telephone calls

• · Promptly to avoid on-hold wait times.
• · Answered constant flow of customer calls with minimal wait times.