Patricia Williams

• Create ad-hoc reports, dashboards, and visual presentations to communicate insights and performance metrics to clinical department chairs and administrators
• Analyze scheduling and clinical data using statistical methods and tools to identify trends, patterns, and correlations
• Developed and operationalized custom quality reports to identify registration and referral processing errors; resulting in 20% increased revenue for September 2024
• Use data analysis software such as Epic Cogito, Excel, and Tableau

Contractor; federal project ended

• Led performance improvement initiatives for a large-scale federal electronic health record (EHR) modernization project, focusing on process optimization, quality management, and cost reduction
• Applied Lean Six Sigma methodologies to eliminate waste and enhance operational efficiencies for critical patient care departments
• Conducted KPI analysis and provided actionable recommendations to improve organizational performance
• Developed project plans, monitored progress, and ensured the timely completion of deliverables
• Designed performance measurement frameworks and dashboards to communicate results to stakeholders

• Managed the configuration and validation of customer specific EHR specifications in strict adherence to business requirements to ensure optimal system performance
• Implemented strategies to optimize post-acute care clinical workflows to enhance patient outcomes and ensure regulatory compliance
• Provided comprehensive remote and onsite support to clinicians, promptly addressing user concerns, training needs, and change requests
• Spearheaded the redesign of the Incident Reporting software module, increasing reporting capabilities and improving quality assurance processes

Acquired post-acute division from Change Healthcare, years of continuous employment retained

Sold post-acute division to Netsmart Technologies, years of continuous employment retained

Sold post-acute division to Change Healthcare, years of continuous employment retained

• Principal clinical implementation consultant to over one hundred post-acute healthcare organizations
• Conducted workflow assessments and gap analysis to tailor EHR configurations to meet clinical needs
• Managed cross-functional teams of clinicians, IT specialist, and vendors to ensure smooth go-live
• Supported the optimization of existing EHR systems, identifying areas of improvement and redesigning operational workflows
• Conducted system build and validation testing
• Trained over 3,000 clinical and 500 administrative personnel on complex EHR systems
• Guided and mentored new consultants, fostering their professional growth, and ensuring integration into project workflows