Patricia Williams
Montclair,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Para Professional
San Bernardino County Superintendent of Schools
05.2014 - Current
- Assisting classroom teacher in supervising snack time, lunch time, outdoor play
- Oversee groups of students at school and off-site locations, maintaining optimal safety and security
- Report on student progress, behavior, social skills
- Keep classroom clean, neat, and properly sanitized
- Help teacher manage bus loading and unloading of students.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted in collecting and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
Admissions Clerk
Four-D College
01.2009 - 01.2013
- Contacted prospective students via email or phone calls
- Performed document filing
- Coordinated interviews with prospective students
- Collaborated with admissions team to develop and implement strategies to improve admissions process
- Established and maintained relationships with high school.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Accurately inputted patient and insurance information into company's computer system using Excel/Word.
- Answered phone calls, E-mails and dealt with in person Admissions/Appointments/Information, scheduling appointments, interviews, and tours of campus.
Customer Service Representative
Inland Valley Humane Society
01.2001 - 01.2007
- Processed pet licenses
- Called pet owners if their pet was impounded
- Helped process pet adoptions
- Answered incoming calls
- Occasionally helped with dispatching officers to calls.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Education
No Degree - Psychology Teacher Education
Chaffey College
Rancho Cucamonga, CA01.1998
High School Diploma -
Chaffey High School
Ontario, CA06.1996
Skills
- Strong problem-solving
- Interpersonal Skill
- Bilingual-Spanish
- Communication
- Quick Learner
- Leadership
- Critical thinking
- Attention to detail
- Computer Skills
- Classroom Management
Languages
Spanish
Native or Bilingual
Certification
CPR certified
CPI Trained
Timeline
Para Professional
San Bernardino County Superintendent of Schools
05.2014 - Current
Admissions Clerk
Four-D College
01.2009 - 01.2013
Customer Service Representative
Inland Valley Humane Society
01.2001 - 01.2007
No Degree - Psychology Teacher Education
Chaffey College
High School Diploma -
Chaffey High School
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