Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Williams

RED OAK

Summary

Dynamic software solutions leader with extensive experience at GM Financial, excelling in project management and team building. Played a significant role in software development and all phases of the development life cycle. Maintained or wrote code in RPG2, RPG3, RPGIV and RPG free. Proven track record in enhancing operational efficiencies and delivering tailored technology solutions. Skilled in decision-making and issue resolution, fostering high-performance cultures that drive organizational success and customer satisfaction.

Overview

23
23
years of professional experience

Work History

Assistant Vice President Software Solutions

GM Financial
04.2014 - 06.2020
  • Established a high-performance culture within the team by setting clear expectations, code reviews, and providing regular feedback on individual performance contributions.
  • Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
  • Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
  • Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
  • Assisted in recruiting, hiring and training of team members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reported issues to higher management with great detail.
  • Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in the industry.
  • Responsible for approving the installation of projects after DEV, QA and UA testing.

Software Solutions Manager

GM Financial
06.2005 - 04.2014
  • Promoted a culture of continuous improvement by encouraging team members to share ideas for enhancing solution offerings or streamlining operational efficiencies.
  • Developed detailed project plans outlining scope, goals, deliverables, required resources, budgetary projections, and timelines to ensure a smooth execution process.
  • Established strong client relationships through consistent communication and proactive problem-solving efforts.
  • Streamlined internal operations by designing user-friendly software applications that met both business needs and end-user requirements.
  • Enhanced system efficiency by conducting thorough analyses of clients'' existing processes and recommending strategic improvements.
  • Developed strong working relationships with vendors and suppliers, ensuring timely delivery of products and services essential to the successful implementation of client solutions.
  • Led cross-functional teams in the successful design, development, and implementation of customized technology solutions.
  • Improved customer satisfaction by identifying and implementing tailored software solutions for unique business challenges.
  • Performed Code Reviews with QA and UA to ensure the early development plans were on track with requirements.
  • Manager on call for nightly operations in a rotation schedule.

Software Solutions Developer

GM Financial
06.1997 - 06.2005
  • Resolved complex problems with creative troubleshooting techniques, minimizing downtime for clients'' systems.
  • Developed software solutions on IBM System I using various versions of RPG as the programming language.
  • Enhanced software performance by optimizing code, reducing bugs, and streamlining processes.
  • Maintained accurate documentation of solution design specifications and implementation details for future reference or updates.
  • Mentored junior developers, fostering a supportive learning environment for skill development and growth.
  • Designed user-friendly interfaces for improved product usability and customer experience.
  • Increased customer satisfaction by providing timely and efficient technical support for software issues.
  • Updated old code bases to modern development standards, improving functionality.
  • Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
  • Designed customized solutions for proposals to potential customers.

Education

Polytechnical High School
Fort Worth, TX

Skills

  • Decision making & judgment
  • Issue resolution skills
  • Staff hiring
  • Project management
  • Management team building
  • Corporate presentations
  • Employee reviews
  • Software Development

Timeline

Assistant Vice President Software Solutions

GM Financial
04.2014 - 06.2020

Software Solutions Manager

GM Financial
06.2005 - 04.2014

Software Solutions Developer

GM Financial
06.1997 - 06.2005

Polytechnical High School

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